Chiamaka Merem

CHIAMAKA MEREM 5 tejumola street Lagos, Lagos- Professional summary I am an enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems.  I have proven ability to promote organization and availability through effective schedule development, Excellent customer service and conflict management skills. My priority at all times is to ensure that my clients have a lovely relationship with its customers and as a passionate writer I bring out the thoughts of my clients more vividly on paper. Skills Spreadsheet management Correspondence handling Office administration Filing assistance Customer and client relations Social media knowledge Writing reports Research skills Work history Virtual assistant 10/2017-04/2019 Eva Praise Lagos, Lagos-Lagos Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements. Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks. Answered, responded to and transferred over 170 daily phone calls on multi-line phone system. Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes. Virtual Assistant and Editor 02/2013 to 03/2017 Assumpta Global-Lagos-Lagos Communicated with our customers via phone and email to confirm deliveries and respond to inquiries. Created and updated physical records and digital files to maintain current, accurate and compliant documentation. Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department. Answered, responded to and transferred over 100 daily phone calls on multi-line phone system. Provided clerical support to 40 company employees by copying, faxing and filing documents.. Liaised between clients and vendors and maintained effective lines of communication. Education Associate of science: Optometry 2016 Federal University Of Technology Owerri - Owerri IM High School Diploma 2010 Owerri Girls’ Secondary School Owerri- Owerri IM