Chiamaka Mbaneto

MBANETO CHIAMAKA CYNTHIA Virtual assistant SUMMARY Experienced Virtual Assistant with over 3 years supporting founders, startups, and solo entrepreneurs. Skilled in operations management, workflow automation, and administrative support, I help businesses save time and run efficiently. Proactive, detail-oriented, and tech-savvy, I ensure smooth day-to-day operations while implementing systems that scale. WORK EXPERIENCE VIRTUAL ASSISTANT (Part time), Infusion Enterprises July 2024 - Present Managed email and calendar for reducing scheduling conflicts by 90% Implemented workflow automation to save 5–10 hours/week Coordinated projects, tasks, and client communications, ensuring deadlines were met Provided day-to-day operational support to improve efficiency and reduce stress for clients EXECUTIVE ADMINISTRATIVE VIRTUAL ASSISTANT, Sesam Limited June 2023 - Feb 2024 Managed executive email and correspondence, prioritizing tasks and improving response time for urgent matters. Maintained comprehensive records of all meetings and calls, ensuring 100% accuracy and quick accessibility. Improved CEO travel planning by implementing a smarter travel management system, saving time and reducing errors by 20%. VIRTUAL ASSISTANT, TIX Africa Handled client communications, ensuring timely and professional responses. Introduced task tracking systems, improving team accountability and workflow. Collaborated with clients, leading to a 25% increase in customer satisfaction. Jan 2023 - May 2023 EDUCATION Bachelor Of Arts: Economics Sept 2015 - July 2019 Michael Okpara University Of Agriculture - Umudike ADDITIONAL INFORMATION Technical Skills: Project & Task Management: Trello, Monday.com, Asana Automation Tools: Zapier, Make (Integromat), Airtable Communication Tools: Slack, Microsoft Teams, Zoom Productivity & Office Tools: Google Workspace (Docs, Sheets, Drive), Microsoft Office (Word, Excel, PowerPoint) Certifications: Tech Support Training (Digital Witch Community), 09/2023, Virtual Assistant Training (Remote Trybe), 01/2025, Career Essentials in Administrative Assistance (Microsoft & LinkedIn), 11/2023, Technical Support Fundamentals ( Coursera) , 10/2023