Chiamaka Mary Okeh

Small businesses lose customers not because of bad products - but because complaints go unanswered, follow-ups fall through, and no one is owning the customer experience.

That's exactly what I fix.

I'm Chiamaka, a remote Customer Support Specialist with hands-on experience managing multi-channel support, resolving complaints, and building the systems that keep customers from slipping through the cracks. I've worked with teams in logistics and business services, and I bring structure to support operations that are usually running on chaos.

What I've delivered:

At LightHill Africa, I built a complaint-tracking system from scratch that contributed to a 15% drop in customer complaints and improved team follow-up rates by 10% — while simultaneously managing email, phone, and WhatsApp support channels and maintaining financial and client records.

What I'll handle for you:

• Customer support via email, Live Chat & phone Support.

• Complaint resolution & escalation management. • CRM management & record keeping.

• Inbox & calendar management.

• Data entry & reporting.

• Client communication & documentation.

I work best with founders and small teams who need someone who can own the support function completely — not someone who needs scripts and supervision.