Chiamaka Ifeanacho

CHIAMAKA IFEANACHO Edmonton, Alberta, Canada • - •- SUMMARY Dynamic and client-focused professional with extensive experience in membership services, client relations, student engagement, and administrative operations. Proven track record of streamlining service delivery, enhancing customer satisfaction, and fostering community development across higher education, non-profit, and corporate environments. Skilled in CRM systems, process optimization, event coordination, and cross-functional collaboration. Committed to delivering exceptional support services, driving engagement, and contributing to organizational growth with a proactive and solution-oriented approach. SKILLS & COMPETENCIES Core Competencies Client Services, Membership Management, Student Engagement, Event Coordination, Service Operations, CRM Systems (Salesforce, Zoho), Cross-Functional Collaboration, Process Optimization, Data Analysis & Reporting, Communication & Public Relations, Community Engagement, Program Support Key Skills Customer Service Excellence Project Coordination Workflow and Scheduling Management Leadership and Staff Support Conflict Resolution Confidential Data Handling Scheduling Optimization Microsoft Office Suite Proficiency Adaptability and Teamwork Problem Solving PROFESSIONAL EXPERIENCE Membership Services Manager​ Laurentian University, Student General Association | Canada 01/2025 – Present ●​ Led daily operations of the Info Hub and Student Services, delivering high-quality support and resources that ●​ ●​ ●​ ●​ enhanced the student experience. Streamlined frontline service processes, strengthening student engagement and improving satisfaction with campus services. Fostered the development and growth of new student clubs and initiatives, contributing to a more vibrant and inclusive campus community. Guided students in navigating and maximizing their membership benefits, resulting in greater student participation in association programs. Optimized scheduling and workflow for student service clerks, ensuring seamless service coverage and operational efficiency. ●​ Mentored and supported student leaders in planning and executing diverse campus events, enriching the overall student life experience. ●​ Collaborated cross-functionally with university departments to integrate and enhance student services, driving a cohesive support network. ●​ Contributed to the refinement of operational procedures, improving the accessibility, efficiency, and visibility of membership services. Client Service Professional​ Deafblind Ontario Services | Canada​ ●​ ●​ ●​ ●​ ●​ ​ ​ ​ ​ 10/2022 – 03/2025 Delivered exceptional client support, addressing inquiries and providing solutions to meet individual needs. Streamlined client intake and scheduling processes, improving operational efficiency by 25%. Maintained confidential client records, ensuring compliance with regulatory standards. Collaborated with team members to implement service improvements, enhancing customer satisfaction by 20%. Coordinated employee training Communications Administrator​ CIG Motors Co., Ltd. 03/2021 – 08/2022 ●​ Communications Support: Provided administrative support for internal and external communications, including drafting client correspondence, tracking communication pipelines, and coordinating follow-ups, enhancing engagement and efficiency. ●​ Process Optimization: Streamlined workflows for managing client communications and internal messaging, ensuring timely responses and effective resolution of inquiries. ●​ Vendor Management: Managed relationships with company vendors, overseeing contracts and ensuring compliance with service agreements. ●​ Finance Collaboration: Worked closely with the finance department to facilitate vendor settlement, ensuring accurate and timely payments. ●​ Data Analysis & Reporting: Analyzed communication metrics and generated reports to inform strategies that improved engagement rates by 20%. ●​ Cross-Team Collaboration: Coordinated with internal departments and external stakeholders to align messaging and improve communication strategies for seamless service delivery. ●​ Client Engagement: Fostered strong relationships with clients through clear, prompt, and professional communication, ensuring satisfaction and loyalty. Client Experience Coordinator Guarantee Trust Bank 01/2018– 03/2021 ●​ Processed account transactions, including deposits, withdrawals, and payment inquiries, ensuring accuracy and compliance with banking procedures. ●​ Managed over 100,000 customer accounts, addressing account inquiries, resolving issues, and ensuring a 99.9% resolution success rate. ●​ Proactively recommended tailored financial solutions to clients, increasing product adoption and customer satisfaction ●​ Promoted banking solutions to clients, increasing product adoption by 15% and supporting customer financial goals. ●​ Managed a high volume of customer interactions with professionalism and accuracy. VOLUNTEER Administrative & Communications Coordinator​ The Samaritan Centre | Canada 08/2023 – Present ●​ Managed frontline communication and website updates, ensuring prompt issue resolution and improved accessibility. ●​ Supported operational efficiency through streamlined escalation processes. CERTIFICATION & TRAINING ●​ CRM Fundamentals (Salesforce) ●​ Microsoft Office Suite EDUCATION ●​ B.Sc. in Business Management | University of Port Harcourt ●​ Advanced Diploma in Human Resource Management | University of Lagos ●​ Diploma in Marketing Management | Fanshawe College REFERENCE Available upon request