Chiamaka Chikwuolum

CHIAMAKA JACINTA CHIKWUOLUM Customer Support Specialist | Lagos, Nigeria PROFESSIONAL SUMMARY Customer Support Specialist with practical experience in CRM systems, customer engagement, and remote tools. Skilled in handling inquiries, resolving issues, and managing workflows efficiently. Strong communicator with a passion for delivering excellent customer experience. CORE SKILLS Customer Support • CRM Tools • Ticketing Systems • Scheduling • Remote Collaboration • Problem Solving • Time Management TOOLS & TECHNOLOGIES HubSpot, Zendesk, Freshdesk • Asana, ClickUp, Monday.com • Calendly, Acuity Scheduling, Picktime • Slack, Loom • Google Workspace PROFESSIONAL EXPERIENCE Customer Support & IT Support (Training) | 2023 – Present • Handled customer inquiries using CRM tools • Organized tasks using Asana, ClickUp, and Monday.com • Scheduled meetings using Calendly and Acuity • Communicated using Slack and Loom • Practiced resolving customer and technical issues PROJECT EXPERIENCE • • • Built a mock support system using HubSpot Responded to customer inquiries professionally Created workflows to track and resolve issues KEY ACHIEVEMENTS • • • Learned multiple support tools independently Developed strong communication skills Quickly adapted to new technologies EDUCATION University of Nigeria, Nsukka (2016 – 2021) — B.Sc. Pure and Industrial Chemistry CERTIFICATIONS Technical Support Fundamentals – Coursera ADDITIONAL INFORMATION Open to remote internships and entry-level roles • Available immediately • Fast learner