Chiamaka Basilia Anyika

CHIAMAKA BASILIA ANYIKA Executive Virtual Assistant | Operations & Administrative Strategy | Remote-Ready | WAT (UTC+1) — 4 hrs EST overlap Professional Summary Results-driven Executive Virtual Assistant with 2+ years of experience streamlining operations, managing high-stakes communications, and eliminating friction for founders and senior leaders. Proven record of cutting scheduling conflicts by 25%, accelerating email response times by 30%, and improving document retrieval speed by 40%. Trusted with sensitive information and high-priority workflows — I bring calm, precision, and proactive ownership to every engagement. Core Competencies Operations & Productivity: Calendar & Schedule Management · Inbox Zero Workflows · Project Coordination · SOP Development · Data Entry & Reporting Tools & Platforms: Google Workspace · Microsoft Office · Asana · ClickUp · Monday.com · Trello · Slack · Zoom · Canva · CapCut · Microsoft Teams · Calendly · AI Tools Soft Skills: Discretion & Confidentiality · Executive Communication · Cross-functional Collaboration · Critical Thinking · Emotional Intelligence Professional Experience Virtual Administrative Assistant | Edison International Academy — Abuja, Nigeria Jan 2024 – Dec 2024 • Served as the operational backbone for the proprietress, managing all remote administrative functions and enabling leadership to focus on strategic priorities. • Reduced teacher scheduling conflicts by 25% by designing and deploying a structured calendar management system across the institution. • Cut email response times by 30% by introducing a triage and prioritization framework for the school's communication inbox. • Improved document retrieval speed by 40% by building and maintaining a structured digital filing system for confidential academic and administrative records. • Owned the full lifecycle of bi-weekly leadership meetings — agenda creation, facilitation support, and action-item documentation — ensuring consistent execution on decisions. • Managed daily scheduling and travel logistics for the headteacher, maintaining zero missed appointments across a 12-month engagement. Customer Service Representative | Detyms Hypermarket — Abuja, Nigeria Jun 2021 – Apr 2023 • Drove a 30% growth in repeat customer base within 12 months through consistently high-quality, solution-first service across in-person, phone, email, and social channels. • Resolved escalated complaints with speed and empathy, achieving high satisfaction ratings and contributing to measurable customer retention gains. • Maintained accurate CRM records and account data, providing management with reliable insights to improve service delivery. Software Developer Intern | iDec Gamma — UPM, Malaysia Jul 2019 – Jan 2020 • Contributed to the full software development lifecycle — attending design reviews, identifying bugs, and writing clean, functional code within a professional engineering team. • Rapidly onboarded to the existing codebase, demonstrating adaptability and technical aptitude in an international team environment. Key Impact Highlights • 25% reduction in scheduling conflicts — redesigned calendar infrastructure for 20+ staff members • 30% faster email turnaround — implemented inbox triage system adopted institution-wide • 40% faster document retrieval — architected digital filing system from scratch • 30% customer base growth — sustained over 12 months through high-touch client engagement Education B.Sc. Computer Science (Hons.) · Universiti Putra Malaysia (UPM) · CGPA: 3.375 · 2020 Diploma, Computer Science · Federal Polytechnic Owerri, Nigeria · CGPA: 3.20 · 2008 Certifications & Training • Data Analytics Fundamentals — DEXA (January 2026) • AI Career Essentials — ALX (Sep – Nov 2024) • Virtual Assistant Professional Certification — DEXA (May 2024) • Virtual Assistant Skills — ALX (Jul – Sep 2024) • Executive VA Skills Training — Erin Booth (Jul 2024) • Creating a Positive Customer Experience — LinkedIn Learning (Apr 2023) • Customer Service Leadership — LinkedIn Learning (Apr 2022) • Customer Service Skills — Alison (Dec 2021)