Chiamaka Basilia Anyika

CHIAMAKA BASILIA ANYIKA EXECUTIVE VIRTUAL ASSISTANT Highly organized and proactive Executive Virtual Assistant with over 1 year of experience providing administrative support to clients. A trusted partner known for a detail-oriented approach and strong problem-solving skills, with a proven track record of improving time management and enhancing workflow efficiencies. Skilled in managing complex schedules, organizing high-level meetings, and handling confidential communications with discretion. Skills  Administrative & Technical: Email Management, Calendar Management, Task Management, Google Workspace, Trello, Slack, Zoom, Microsoft Office (Word, PowerPoint), Google Suite (Docs, Sheets, Slides)  Professional: Problem-Solving, Time Management, Multitasking, Organizational Skills, Emotional Intelligence, Customer Service, Customer Retention, Excellent Communication (written and verbal), Team Collaboration  Languages: Fluent in English Work Experience Virtual Administrative Assistant | Edison International Academy - Ushafa Bwari, Abuja January 2024 – December 2024  Managed the school's administrative functions remotely, serving as a key partner to the proprietress.  Successfully reduced teacher scheduling conflicts by 25% by implementing a new calendar management system.  Increased efficiency in email management, reducing response times by 30% through a new prioritization system.  Organized and facilitated bi-weekly teachers’ meetings, preparing agendas and documenting key takeaways.  Developed and maintained a digital filing system for confidential documents, improving data retrieval speed by 40%.  Managed daily schedules and travel arrangements for the headteacher.  Handled confidential communications and files, ensuring data security and accessibility. Customer Service Representative | Detyms Hypermarket - Ushafa Bwari, Abuja June 2021 – April 2023  Increased the customer base by 30% in 2022 by providing prompt, high-quality service.  Responded to customer inquiries and complaints in person, via phone, email, and social media.  Identified and assessed customer needs to achieve high levels of satisfaction.  Accurately recorded account data and provided complete information using the right tools. Entry-level Software Developer (Intern) | iDec Gamma - UPM, Malaysia July 2019 – January 2020  Assisted the development team with all facets of software design and development.  Learned the code base and participated in design meetings.  Addressed bugs and wrote simple code. Education  Universiti Putra Malaysia (UPM) - Bachelor of Computer Science (Hons.), CGPA: 3.375 March 2020  Federal Polytechnic Owerri, Nigeria - Diploma in Computer Science, CGPA: 3.20 July 2008 Activities & Trainings  AI Career Essentials by ALX (September - November 2024)  Virtual Assistant Skills by ALX (July - September 2024)  Virtual Assistant Professional by DEXA (May 2024)  Virtual Assistant Skills Training by Erin Booth (July 2024)  Virtual Assistant Training (May 2023)  Creating a Positive Customer Experience (LinkedIn Learning) (April 2023)  Customer Service Leadership (LinkedIn Learning) (April 2022)  Customer Service Skills (Alison) (December 2021) Volunteer Experience  Cleanliness Awareness in Rural Areas - Selangor, Malaysia (2016) o Educated villagers on environmental cleanliness and participated in cleaning efforts. Additional Capabilities ● Demonstrated ability to work independently as well as in a team environment ● Excellent in written and verbal communication ● Strong desire to learn new things ● Able to think out of the box to get things done