Chiamaka Adine

Chiamaka Adine Customer Support Specialist/ Data Analyst- Ottawa, Ontario Canada. As a customer support specialist, issue resolution like listening to customer concerns, diagnosing problems, guiding customers through problem-solving steps, troubleshooting technical issues, and seeing the wild smiles on their faces afterward always gladden my heart. Dedicated freelancer/online data analyst aims at improving the diverse quality of digital content like Maps, News, Audio quality, Website page quality, and video quality which are used by millions of users globally and satisfy their Needs Meets and intents. As a customer support and data analyst, I am oriented, like taking challenges and tackling them to produce positive results, like doing research and improving on my knowledge of any task given, and also committed to continuous learning Relevant Skills Virtual Assistance | Freelancing ● Support clients and team members through effective communication and workspace management tools like Microsoft Team, Google Workspace, intercom, Hubspot, Zoom, and so on. ● Conduct online research to gather information on various topics for clients, proofread, format, draft, and edit documents for internal dissemination, check the page quality of website videos and audio, and check corrections for spelling, grammar, and consistency. ● Strong time management skills to balance multiple tasks and priorities to meet deadlines and maintain productivity. Also organize regular meetings, special events, and travels as needed. ● Ensure effective Data management skills in handling and managing sensitive data including client information with strict adherence to data protection regulations ● Utilize scheduling software and integration, like integrating Calendly to email to maintain schedules, and also collaborate remotely with teams using tools like video conferencing and project management software to facilitate events coordination. ● Perform data entry and organize information in spreadsheets and databases, also perform basic bookkeeping skills like managing invoices and expenses for client Customer Service Representative ● Ensure superior customer experience by addressing customer concerns, demonstrating empathy, identifying solutions, and guiding customers towards resolution of the issue in some scenarios. ● A thorough understanding of the company’s products and services to provide accurate information and manage various varieties of customer questions and feedback, as well as educate them about the product features, benefits, and usage. ● Actively listen and understand the underlying concerns and needs of customers, and tailor their responses appropriately to be able to resolve their inquiries and complaints in a timely and emphatic manner. ● Ability to understand and adapt to every customer's uniqueness and also able to adjust the communication style and approach based on the customer’s personality and the situation at hand. ● Proficiency in using various software tools like Hubspot, Zendesk, and other communication tools for efficiently managing customer interactions ● Maintain a positive and optimistic demeanor to enhance customer interactions and to make them feel valued. Also, gather feedback from customers to understand their preferences and areas of improvement and relay the feedback to the relevant departments in the organization. Work Experience Customer Service Representative Ontario Max Cosmetics and Care Sales Representative, Lagos State, Nigeria Electronic Theatre Controls April 2022 - Present June 2019 - Nov 2021 Education Bachelor's degree in Accountancy Nnamdi Azikiwe University Awka, Anambra State, Nigeria June 2009 - Sept 2013 Certification And Training Coursera ● Google Technical Support Fundamentals ● Introduction to CRM with Hubspot ● Personal/ Professional Success Specialization: Improving Communication Skills Information Technology Training Institute ● IT Technical Support Skills