Chiamaka Joy Achusi Voice Process Specialist | B2B Lead Generation Expert
Email-
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LinkedIn:https://www.linkedin.com/in/chiamakaachusi/
Working Remotely
Voice Process Specialist | B2B Lead Generation Expert | Appointment Setter |
Customer Support
Result-driven Voice Process Specialist and B2B Lead Generation Expert with over 3 years of
hands-on experience in outbound calling, appointment setting, and customer service across the
US and Canadian markets. Proven ability to generate and nurture high-quality B2B leads for
coaches, consultants, SaaS platforms, and real estate professionals. Strong in objection
handling, CRM tools, and client relationship development with a focus on delivering results and
exceeding targets.
Core Competencies
• Voice Support (Outbound/Inbound)
• B2B Lead Generation & Prospect Research
• Business Development & Lead Nurturing
• CRM Tools (ExcessElite, Google Sheets, HubSpot)
• Appointment Setting & Follow-up
• Objection Handling
• Customer Relationship Management
• LinkedIn & Email Outreach
• Data Entry & Client Support
• Communication & Rapport Building
Work Experience
Freelance B2B Lead Generation & Business Development Specialist
Coaches, Consultants, SaaS Startups | Remote | 2023 – Present
● Research and build qualified B2B lead lists using Crunchbase, Google Maps, LinkedIn,
and other tools.
● Specialize in targeting coaches, consultants, and SaaS companies looking to expand
their client base.
● Generate and nurture warm leads through email outreach, LinkedIn messaging, and
data segmentation.
● Maintain a clean lead database and helped clients improve conversion rates through
strategic targeting.
J&J Asset Group – USA
Appointment Setter / Cold Caller
Remote |
2024
🗓
● Made high-volume cold calls to real estate leads.
● Handled objections and qualified prospects using predefined scripts.
● Scheduled appointments and maintained follow-up logs using ExcessElite CRM.
Specialty Life Insurance – Canada
Virtual Sales Assistant |Voice Process Remote |
🗓 2022 – 2023
● Assisted licensed agents with warm leads and client communication.
● Made outbound calls to verify interest, gather client info, and prepare quotes.
● Updated CRM tools with accurate customer records and follow-up actions.
Medicare Club – USA
Voice Process| Customer Service Representative| Remote |
🗓 2023
● Conducted outbound calls to educate seniors on Medicare plan options.
● Qualified prospects and forwarded leads to licensed advisors.
● Maintained daily call logs and met weekly conversion goals.
Education & Certifications
Virtual Assistant Program – ALX Africa | Completed 2023
Lead Generation & Sales Certificate – Digihub Academy | Completed 2023
B.Sc. Microbiology
Technical Tools
ExcessElite CRM | Google Workspace | HubSpot | LinkedIn | Zoom | Microsoft Office | Notion|
Chase Dailer| Convoso Dailer| Crunchbase| Apollo and lots more
Availability
Remote | Full-time | Part-time | Open to Shifts
