Chiama Chinenye Somto

 CHIAMA SOMTO English speaking, Reliable and Friendly Virtual Assistant | Here to Make Your Day Easier 4/5 customer satisfaction rating | +99% target | +100K revenue generated at PEMCHY Company Awka, Nigeria • - •-• LinkedIn Biography Summary I am an entry level friendly virtual assistant representative that enjoys organizing and keeping things running smoothly. Successfully managed inboxes with 100+ weekly emails, scheduled meetings and handled data entry with 98% accuracy, always aiming to solve problems. Excited to support busy professionals by saving them time as a fast learner who works hard and loves being part of a team. PROFESSIONAL EXPERIENCE PEMCHY, Awka • Operations Support 08/2022 - Present Improved order accuracy by 30% by managing and updating over 100+ product listings across multiple sales platforms. Maintained 99% product availability through timely inventory monitoring and restocking. Coordinated logistics with suppliers, reducing delivery delays by 40% within the first three months. Designed and implemented a digital filing system that cut document retrieval time by 60%, saving the team over 5 hours per week. Responded to customer inquiries and support emails with a 4/5 satisfaction rating, helping to maintain brand loyalty. 🎓 Education EDUCATION NNAMDI AZIKIWE UNIVERSITY Awka, Nigeria • Entrepreneurship Studies Graduation Year (2018 - 2022) Grade achieved (2:1 Second class honours upper division) Academic achievements and extracurriculars (Entrepreneurship Club • Volunteer, Business Plan Pitch Events) CERTIFICATIONS Business Communication and Fundamental of business writing certificate in ALISON academy. Virtual Assistant certificate in VSSAVY Academy.