Chiagoziem Enibe

I am Chiagoziem a proactive and detailed client-focused Customer Support Specialist with 3+ years of experience delivering exceptional service to international clients in fast-paced remote environments. I go beyond resolving issues to building trust, retaining clients and turninv every interaction into a positive experience that keeps customers coming back.

I have worked fully remotely across time zones, managing high volumes of client communications, resolving complaints efficiently and maintaining the kind of organised, responsive presence that makes businesses look good. Whether it's a frustrated customer, a complex service request, or a tight deadline, I stay calm, think, communicate clearly and deliver efficiently.

Here's how I support your customers and your team:

✔ Customer support via email, chat & phone

✔ Ticket management & issue resolution (Zendesk)

✔ CRM management (HubSpot)

✔ Onboarding support & client follow-ups

✔ Order tracking, scheduling & service coordination

✔ Data entry, reporting & performance tracking

✔ Inbox & calendar management (Gmail, Google Workspace)

✔ Workflow automation to reduce response times (Zapier)

✔ Lead follow-up 

✔ Microsoft Office & remote collaboration tools (Slack, Zoom, Trello)

My background spans travel operations and client success, industries where speed, accuracy and empathy are everything. I have managed end-to-end client journeys from first inquiry to post-service follow-up, consistently achieving high satisfaction and repeat business. I've maintained detailed CRM records that improved team handovers, built tracking spreadsheets that identified response time gaps and handled multi-client accounts simultaneously without a single missed follow-up.

What sets me apart is how I communicate. I write professionally, respond promptly and always make the customer feel heard, because I genuinely care about the experience on the other end. I understand that in customer support, how you say something matters just as much as what you say.

I'm currently building skills in SQL and Power BI to bring data-driven insights into how I track customer trends, identify pain points and support continuous service improvement.

I'm available immediately for full-time and open to both contract and long term remote roles with international employers and clients, open to working across various time zones.

If you need a reliable, warm and highly organised Customer Support Specialist who treats every client like a priority, kindly send me a message. I'm ready to represent your brand with excellence from day one.