CHEZKA JULIANE Q. ISLES
_____________________________________________________________________________________________
Purok 1 1063A Amadeo Cavite, Philippines
EDUCATION
Polytechnic University of the Philippines
Diploma in Legal Office Management Technology
– 2022
Sta. Mesa, Manila
2019
Arellano University – Malabon
Humanities in Social Science Sta. Mesa, Manila
Malabon City
2017 – 2019
TESDA
Events Management Services NCII
Taft Avenue, Pasay City
2022
EXPERIENCE
MYPRIZE
VIP Host and Customer Specialist
Remote (Client from US)
September 2024 – February 2025
• Provides exceptional customer support to players through live chat, email, ensuring a
positive and engaging experience.
• Manages VIP accounts with personalized service, building long-term relationships,
and maintaining player loyalty.
• Handles of inquiries related to promotions, account management, payments, and
responsible gaming with accuracy and professionalism.
• Monitors player activity to identify engagement opportunities and proactively offer
tailored bonuses or event invitations.
• Meets and exceeds key performance metrics, including customer satisfaction,
response time, and retention targets.
CONCENTRIX
Customer Chat Support
Quezon City, Manila
March 2023 – January 2024
• Handled high-volume customer interactions via chat and email for telecommunications
account.
• Resolved billing, technical, and service-related issues with a professional and
empathetic tone.
• Maintain knowledge base and help improve team documentation processes.
• Met and exceed performance metrics such as resolution time, customer satisfaction,
and quality assurance scores.
SKILLS
• Email and Chat Handling
• Problem Solving and Escalation Management
• Customer Relation
• Data Entry and Organizations
• Proficient in Google Workspace, MS Office, and Zendesk
• Critical Thinking
• Excellent Written Communications
• Time Management
• Confidentiality and Integrity
CERTIFICATES
• Microsoft Innovative Educator (2021)
• Stellar Training and Consultancy: Corporate Social Responsibilities (2021)
• Call Center Training, Business English and Singapore Math (2021)
