CHEZA MAY BALDADO
Address: Dumaguete City, Negros Oriental
Mobile:-
Email address:-Skype ID: (live:.cid.58a1591a7a2d763)
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SUMMARY OF SKILLS AND CAREER HIGHLIGHTS:
Email and Calendar Management– Manages email and calendar using Notion/Google Calendar, Doc
Organization, and general correspondence. Data entry in Word, Google Docs or Salesforce CRM system,
create spreadsheets, PowerPoints and PDFs, update reports and invoices.
Appointment Setting– contacting potential clients to schedule meetings or calls with sales
representatives. Responsible for generating leads, maintaining customer databases, and ensuring that
appointments are set efficiently.
Customer Service - Handle customer inquiries, provide prompt and helpful responses via email, or call.
Ensure customer satisfaction, resolves issues and maintain positive relationships with client. Proficient in
Slack, Zendesk, Zoho
Basic Graphic Design and Video Editing– Create visually appealing graphics (i.e. Invitations, brochure,
Logo and posters) for social media post, presentations and marketing materials. Edit and enhance videos,
adding captions, transitions and basic effects using Canva, Cap Cut
EMPLOYEMENT HISTORY:
MERCURY DRUG CORPORATION
Registered Pharmacist | July 2023 - January 2025
-Serves patients by preparing medications, giving pharmacological information to multidisciplinary
health care team; monitoring patient drug therapies.
-Manage Cash Register, Pharmaceutical Inventory and other administrative duties
-Ensuring that patients receive the correct medication, and collaborate with other healthcare
professionals to optimize patient health outcomes.
LR VIRTUAL COMMUNICATIONS
Executive Assistant| April 2021 – December 2021
-Managing calendars, making travel arrangements and performing minor accounting duties
-Organizing meetings, including scheduling, sending reminders, and organizing catering when necessary
-Answering phone calls in a polite and professional manner
SOPHI INC. DUMAGUETE
Customer Representative-Travel Account| August 2020 – April 2021
-Provide detailed information and respond to customer inquiries/issues via phone, email, chat, or social
media
-Assist customer regarding booking reservations and reward points
-Process refunds, compensation and cancellations in accordance with company policies.
EDUCATIONAL ATTAINMENT:
SYSTEMS PLUS COLLEGE FOUNDATION
NEGROS ORIENTAL STATE UNIVERSITY
June-
Bachelor of Science in Pharmacy
Professional Regulation Commission License:-
REFERENCES:
Ignacio Lozano III | LR Virtual Communications | HR Director |- |-Catherine Gaudia | Mercury Drug Corporation | Registered Pharmacist |-Lyca Ancheta | Sophi Inc. | CSR |-
