Chevy Kaynneth Lagumbay

CHEVY KAYNNETH LAGUMBAY VIRTUAL ASSISTANT DETAILS Unit 3, 14-16 Wright Street, Clayton, Victoria 3168, Australia--Nationality Filipino SKILLS UNIT 3, 14-16 WRIGHT STREET, CLAYTON, 3168, AUSTRALIA PROFILE Detail-oriented and proactive virtual assistant with more than 3 years of experience assisting executives and entrepreneurs with administrative tasks. Skilled in digital marketing, social media management, email management, and project coordination. Possesses excellent communication skills and is proficient in Microsoft Office, Canva and other social media platforms. EMPLOYMENT HISTORY Freelance Virtual Assistant at Zendy Wendy October 2021 — February 2023 Time Management ● Ability to Multitask ● Ability to Work Under Pressure Communication Skills Attention to Detail ● ● Writing, Photography, Cooking, Drawing or Painting, Reading, Music, and DIY Projects. September 2020 — 2021 ● ● ● ● LANGUAGES ● English ● Tagalog Cebuano Managed the CEO's calendar, including scheduling appointments and coordinating travel arrangements. Managed and responded to emails and phone calls. Conducted research and compiled reports. Coordinated meetings and events. Virtual Assistant at Outsourced Doers, Davao City ● HOBBIES - ● Developed and implemented social media strategies to increase brand awareness, engagement, and traffic to the company website. Created and managed social media content calendars and schedules for multiple platforms, including Facebook, Twitter, Instagram, LinkedIn, and YouTube. Conducted market research and analyzed social media trends to identify opportunities for growth and improvement. Collaborated with cross-functional teams to ensure social media content was aligned with marketing campaigns and brand messaging. Responded to customer inquiries and comments on social media platforms in a timely and professional manner. Monitored social media analytics to measure performance and adjust strategies accordingly. Managed paid social media campaigns to increase reach and engagement. Tracked and reported on social media metrics and KPIs to stakeholders. Customer Service Representative at Shopify, Canada-based, Tagum City May 2017 — June 2018 ● ● ● ● ● ● Assisted customers with inquiries regarding products and services via phone and email Managed and resolved customer complaints in a timely and efficient manner Maintained accurate customer records in Salesforce Collaborated with team members to improve customer service processes and procedures Provided product information and troubleshooting assistance to customers Upsold products and services to existing customers to increase revenue EDUCATION Bachelor of Science in Civil Engineering, University of Southeastern Philippines June 2004 — May 2009 REFERENCES References available upon request