Chevahn Bouie
PROFESSIONAL SUMMARY
Community-focused program and operations leader with 6+ years of experience building, enabling, and
scaling people-led programs. Proven ability to manage ambiguity, support distributed communities
through change, track engagement metrics, and collaborate cross-functionally to deliver high-impact
initiatives. Data-driven, people-first, and highly organized with a passion for creating scalable systems
and meaningful community experiences.
EXPERIENCE
Meta Technologies (via Aquent LLC)
Security Education & Awareness Project Manager
Remote
July 2022 – Present
● Led multiple community-focused programs and initiatives, translating ambiguous requirements
into clear plans, timelines, and deliverables.
● Supported a distributed community of participants through onboarding, enablement resources,
and ongoing guidance to drive engagement and consistency.
● Tracked and reported engagement, adoption, and readiness metrics, providing insights to
optimize program effectiveness.
● Collaborated with product, engineering, security, and training teams to represent community
needs in planning and execution.
● Facilitated virtual sessions and forums to increase participation, share updates, and gather
feedback.
● Standardized workflows and documentation to support scaling community initiatives and improve
operational efficiency.
Allied Universal / G4S
Compliance & Training Project Manager
Remote
July 2021 – June 2022
● Developed onboarding and enablement resources to support client communities navigating
regulatory and operational change.
● Served as a primary point of contact for program participants, providing guidance, resolving
issues, and maintaining strong relationships.
● Partnered with cross-functional teams to align program goals, timelines, and participant needs.
● Tracked participation and feedback metrics to improve program quality and engagement,
contributing to a 30% increase in positive feedback.
National Insurance Crime Bureau (NICB)
Research Analyst & Project Manager
Hybrid
April 2016 – June 2021
● Supported a broad community of member organizations and internal partners by managing
data-driven programs focused on fraud prevention and awareness.
● Coordinated communication and reporting across analytics, legal, and field teams to ensure
alignment and timely delivery of program outputs.
● Designed and launched a subscription-based dashboard that improved access to insights and
increased engagement with shared data resources.
● Tracked participation and usage patterns to refine reporting, improve accessibility, and enhance
the overall program experience.
● Maintained a 93% on-time delivery rate across initiatives through structured workflows and
proactive communication.
EDUCATION
Bachelor’s in Business Management — Rasmussen University
CERTIFICATIONS
Scrum Master Certification — International Scrum Institute (2022)
SKILLS
● Community Management and Ambassador Program Support
● Program Operations and Enablement
● Onboarding, Training, and Participant Support
● Engagement and Participation Tracking
● Cross-Functional Coordination and Stakeholder Management
● Process Improvement and Workflow Optimization
● Quality Assurance and Program Compliance
● Reporting, Dashboards, and Performance Metrics
● Google Sheets and Data Tracking Tools
● Learning Management Systems and Digital Platforms
● Asana, Smartsheet, and Monday.com
● Virtual Collaboration and Training Platforms
