Chetan Sheregar

Chetan Sheregar Counselor ADDRESS kundapura India EMAIL - 01 PROFILE PHONE - Proven track record of building strong therapeutic relationships and facilitating positive change. Recognized for exceptional communication skills, empathy, and a client-centered approach. Committed to helping others thrive and achieve their fullest potential.Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Adept at following communication scripts to properly handle various needs in a poised and professional manner. 02 EMPLOYMENT HISTORY Sep 2014 — Aug 2015 Nashik Customer Service Representative at Groupon Technologies Highlighted financial discrepancies and interfaced with customer to resolve problem and meet diverse needs. Maintained productive relationship with existing customer through exceptional followup after sales. Boosted client relation,established sales goals and securing targeted rates. Sep 2015 — Mar 2016 Mumbai Transfer Agent at First Credit Services Record Details from customer communication on CRM. Applied correct hold and transfer procedures, constantly keeping call time within the timeframe target Review customer account and update information about billing ,shipping and warranties. Apr 2016 — Mar 2019 Kundapura Supervisor at Aditya Cashew As a Cashew Factory Supervisor, I am responsible for overseeing the daily operations of the cashew processing facility, ensuring smooth production, and maintaining high-quality standards. My primary objective is to lead and motivate a team of workers, optimizing efficiency and productivity throughout the manufacturing process. Oct 2019 — Jun 2022 Mumbai Retention Specialist at TechMahindra As a Retention Specialist, my primary responsibility is to focus on customer satisfaction and loyalty by implementing strategies to retain existing clients and prevent churn. With a proactive and customer-centric approach, I work to build strong relationships, address concerns, and deliver exceptional service to ensure long-term engagement and loyalty. 03 EDUCATION Apr 2011 Don Bosco Nashik SSC May 2011 — Apr 2013 Boys Town Jr College Nashik HSC Jun 2013 K.V.N.Naik Engineering College Nashik Engineering Appeared 04 SKILLS Customer Service Computer Skills Leadership Skills Ability to Work in a Team Adaptability Fast Learner Communication Skills Highly Organized 05 HOBBIES Photography ,Gaming, Cooking, Reading, Gardening