Chetan Sharma

I am a dedicated and results-driven Customer Support Professional with extensive experience handling customer interactions across voice, email, and chat processes. I specialize in delivering exceptional service experiences while maintaining high performance standards, compliance, and productivity targets.

With a strong background in international (US) processes and third-party collections/customer service environments, I have developed excellent communication, negotiation, and problem-solving skills. I am confident in handling inbound and outbound calls, resolving escalations, addressing customer concerns, and ensuring first-call resolution whenever possible. My approach focuses on empathy, active listening, and solution-oriented communication to build trust and maintain long-term customer relationships. .