Chester Lance Lumba

Chester Lance Lumba Customer Support Energetic Customer Service Expert with 9+ years of experience across multiple industries resolving complex customer inquiries. Very passionate about building strong customer relationships, boosting brand loyalty and increasing customer engagement. Experience Contact Phone - iQor Philippines - Capital One Auto Finance Collections Specialist - Skip Tracing Perform outbound phone calls on late stage accounts to collect their past due debt Answering inbound calls from accounts also under the late stage collection list Use available resources to confirm and/or find phone number and address Interacting with customers and understanding reasons for late payment Providing options and setting up payment arrangements over the phone Resolving customer billing disputes - Email- Address Mexico, Pampanga Philippines Education 2018 - 2021 TaskUs - DoorDash Blended Customer Service Representative Handled all types of channels such as Inbound, Outbound, Chats and Email simultaneously for Customers, Drivers and Merchants Provide status updates and assist customers via email and phone call Assist drivers with live order issues via chat, email and phone call Provide refund to customers for fulfilled orders or initiate re-delivery if possible Deep dive interaction with all points of contact when performing an investigation Handled merchant partners under the company’s Drive On-Demand program - Bachelor of Science in Computer Engineering Holy Angel University- Secondary Level St. Vincent’s Academy Expertise - T-Mobile US Customer Support and Sales Answering incoming calls from customers for accounts, plans and billing inquiries Tier 1 technical support for device, mobile network and home internet troubleshoot Management of delivery logistics for hardware products including coordination with Customer Support physical stores and warehouses. Selling new and latest devices and/or plans as well as upselling and offering extra services for customers. Order Management Technical Support Microsoft and Google Workspace Experience in Salesforce Familiarity with Notion 2025 BiteSight Customer Service and Back-Office Support Manage and closely monitor every single order to ensure smooth operations Assist ongoing and/or fulfilled order inquiries of customers via chat and phone call Coordinate with drivers and restaurants via text and phone call SaaS and B2B Experience Tech Savvy - Web Navigation Language English Filipino Light administrative tasks and extensive back-office support Sourcing restaurant menus, location and social media content Contributed in the refinement of SOPs and policies to streamline business process Reference Bernardo Burboa Quiroga BiteSight | COO Dannese Marie Rivera TaskUs | Team Leader Phone: +1 - Phone: - Email : - Email :-