Chessalyn Ramos

CHESSALYN RAMOS GENERAL VIRTUAL ASSISTANT Digos city, Philippines-- CAREER OVERVIEW Detail-oriented Virtual Assistant and Customer Support Specialist with over 2 years of experience in administrative support, dispute resolution, and social media management. Passionate about helping businesses streamline operations, enhance customer satisfaction, and grow their online presence. EXPERIENCE Virtual Assistant & Social Media Manager ST Cosmetics | OCTOBER 2023 - JULY 2024 Managed daily operations, including email handling, research, and scheduling. Created and curated engaging content to increase brand awareness. Conducted lead generation and outreach, improving client engagement. Administrative Intern Adventist Hospital Davao | Jan 2023 - May 2023 Assisted in coordinating with insurance companies for patient accounts. Processed insurance claims and ensured accurate billing. Provided administrative support and managed office documentation. Admin & Customer Support Trustigical Solutions | May 2020 - June 2022 Provided email and chat support for an e-commerce store using Zendesk. Processed and fulfilled orders via Shopify, handling refunds and returns efficiently. Resolved customer disputes and chargebacks, improving resolution rates. EDUCATION Bachelor of Business Administration major in Human Resource Management Mountain View College | 2023