CHESLEA KEZIAH BAS
Freelancer | General Virtual Assistant | Customer/Business Relations
EDUCATION
March, 2019
University of Nueva Caceres, Naga City
Bachelor of Arts in Psychology - Undergraduate
EXPERIENCE
HCLTech, Philippines
September 2024 - July 2025
B2B Collections Specialist
Monitor and manage accounts receivable for B2B clients.
Contact clients via phone and email via outlook to follow up on outstanding invoices.
Maintain accurate records of collections activities in Value+ and EAutomate
Generate aging reports and escalate delinquent accounts when necessary.
Accenture, Philippines
April 2022 - August 2024
Contract Operations Analyst
Review, process, and track contracts to ensure compliance with internal policies and legal requirements.
Coordinate with cross-functional teams (legal, sales, procurement) to support contract lifecycle management.
Maintain accurate contract data and documentation in contract management systems (Salesforce and Simba)
Analyze contract terms and identify risks, discrepancies, or opportunities for process improvement.
Quantrics Enterprises Inc., Philippines
August 2019 - March 2021
B2C Collections & Customer Service Specialist
Use CRM systems to document interactions, update account statuses, and track payment commitments.
Provide clear explanations of account balances, due dates, and payment options.
Update customer account records and document all collection activities accurately.
Resolve billing issues and negotiate payment arrangements while maintaining a positive customer experience.
Sutherland Global, Philippines
May - August 2019
Customer Service Associate (Amazon Logistics)
Communicate with Amazon delivery partners and logistics teams to ensure timely and accurate order fulfillment.
Use internal systems to document cases, escalate issues, and follow up on customer concerns.
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
Meet performance metrics such as response time, resolution rate, and customer satisfaction scores.
ADDITIONAL EXPERIENCE
General Virtual Assistant
March 2021 - Present
email management, social media management, customer service, sales, Facebook ads, basic graphic design,
calendar scheduling, cold calling, credit repair, real estate, and appointment setting.
SKILLS
Award: Catalyst Award in May 2024 - Accenture PH
Software: Microsoft Dynamics 365, Salesforce, GHL, Vulcan7, Google Workspace, Adobe Acrobat, Docusign, Slack,
Asana, Genesys, RingCentral, Canva, Adobe Photoshop, Capcut, Linkedin, Facebook, Calendly
Language: Filipino and English
