Cheslea Bas

CHESLEA KEZIAH BAS Freelancer | General Virtual Assistant | Customer/Business Relations EDUCATION University of Nueva Caceres, Naga City Bachelor of Arts in Psychology - 2019 BPO EXPERIENCE HCLTech B2B Collections Specialist, 11 months Monitor and manage accounts receivable for B2B clients as a Collections Officer in the Finance Department. Contact clients via phone and email (Outlook) to follow up on outstanding invoices. Generate aging reports and escalate delinquent accounts when necessary. Accenture Contract Operations Analyst, 2 years and 4 months Review, process, and track contracts to ensure compliance with internal policies and legal requirements. Coordinate with cross-functional teams (legal, sales, procurement) to support contract lifecycle management. Maintain accurate contract data and documentation in contract management systems (Salesforce and Simba) Quantrics Enterprises Inc. B2C Collections / Customer Service Specialist, 2 years Used CRM tools to update accounts, track payments, and handle customer records. Resolved billing issues and arranged payments while ensuring a positive customer experience. Update customer account records and document all collection activities accurately. Sutherland Global Customer Service Specialist, 3 months Use internal systems to document cases, escalate issues, and follow up on customer concerns. Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Meet performance metrics such as response time, resolution rate, and customer satisfaction scores. VA EXPERIENCE General Virtual Assistant, 4 years Virtual Assistant – HVAC Company Managed social media accounts and Facebook ad campaigns to promote services and generate leads. Scheduled client appointments and coordinated daily operations to ensure smooth workflow. Engaged with customers online to improve brand visibility and client relationships. Virtual Assistant – Psychiatrist (Private Practice) Handled email communication and client scheduling to maintain an organized calendar. Created and posted blog content on Instagram and LinkedIn to strengthen online presence. Ensured timely updates on client records and appointment tracking. General Virtual Assistant – Thomas Partners (Texas-based) Managed CRM data and maintained accurate client information. Created presentation decks and simple social media graphics for marketing use. Tracked daily tasks and project progress using Asana for efficient workflow management. VA / Community Moderator – Wellness Group Managed Google Drive organization, CRM updates, and client spreadsheets. Responded to client inquiries and assisted in maintaining community engagement. Researched and created content ideas, reels, and layouts aligned with brand guidelines. Created Youtube shorts, reels and promo videos. Quality Assurance – SwiftNine (Pakistan-based) Collected and reviewed client setup details for bank activation processes. Conducted website checks to ensure compliance with company quality standards. Identified and reported issues to support consistent operational quality. SKILLS Award: Catalyst Award in May 2024 - Accenture Skills: Administrative Support, Customer Service, Community Moderation, Layouts Creation, Brand Kit, Product Research, SEO, Basic Video Editing, Email and Calendar Management, Social Media Management Software: Microsoft Dynamics 365, Salesforce, GHL, monday.com, Vulcan7, Google Workspace, Adobe Acrobat, Docusign, Slack, Asana, Genesys Cloud, RingCentral, Canva, Adobe Photoshop, Capcut, Linkedin, Facebook Business Suite, Instagram, Tiktok, Calendly, Trello, Notion, circle.so, Whatsapp, Riverside, Airtable Language: Filipino and English