CHESKA RICA MAGTULIS
Address:
Phone:
Email:
Website:
De Castro Village, Aniban 5, Bacoor, Cavite--https://cheska-portfolio.my.canva.site/cheska-s-portfoliopresentation
SUMMARY
Having a passion for helping people and a drive to achieve personal goals. Emphatic, skilled, and well
experienced which is evident in 7 years of working in the customer service industry and hotel
management industry. Qualities that a professional worker must possess which I believe, conspicuously
outstand me among the applicants.
WORK EXPERIENCE
Sales Lead, Reign Management Group
Aug 2024 - Present
Lead Generation: Proactively identify and pursue new sales opportunities through various
channels, including cold calling, networking, and leveraging existing relationships.
Sales Presentations: Deliver compelling presentations of our products and services to
prospective clients, effectively communicating value propositions and benefits.
Relationship Building: Establish and maintain strong relationships with potential and existing
clients to foster business growth.
Client Consultations: Understand client needs and offer tailored solutions that meet their
objectives.
Sales Targets: Achieve or exceed monthly and quarterly sales targets, contributing directly to the
company’s revenue goals.
Negotiation & Closing: Manage contract negotiations and close deals efficiently while maintaining
high levels of client satisfaction.
Market Research: Stay informed about industry trends, market conditions, and competitor
activities to adjust sales strategies accordingly.
Reporting: Provide accurate sales forecasts and reports to the management team, tracking
performance against targets.
Sales Development Representative, Quotes Direct
Jan 2024 - Jul 2024
Lead Generation: Identify and research potential customers using various platforms, including
CRM databases, social media, and other digital tools.
Outbound Prospecting: Conduct outbound calls, emails, and social media outreach to engage
potential clients and schedule meetings for the sales team.
Qualification: Qualify leads based on defined criteria to ensure alignment with Quotes Direct’s
target customer profile.
Relationship Building: Develop strong relationships with prospects by understanding their needs
and providing relevant information on Quotes Direct’s insurance offerings.
Collaboration: Work closely with the sales team to create handoff processes that maximize
conversions and ensure smooth transitions from lead generation to deal closing.
Follow-up: Maintain consistent communication with potential clients and follow up on cold or
previously unresponsive leads.
Sales Pipeline Management: Manage and track progress in the CRM system, ensuring all
information is updated and accurate.
Market Knowledge: Stay informed about the insurance industry, competitor offerings, and trends
to better position Quotes Direct’s products and services.
WORK EXPERIENCE
Subject Matter Expert, TDCX
Aug 2021 - Jul 2024
Campaign Setup: Assist multiple clients in setting up and optimizing ad campaigns across Meta
platforms, ensuring alignment with business objectives.
Ads Management: Provide ongoing support in managing ads, including bid adjustments, targeting
refinements, and budget management to maximize results.
Marketing Strategy: Offer clients basic marketing strategies to improve their online presence and
achieve higher returns on their investments.
Advertising Policy Guidance: Reiterate Meta’s advertising policies to clients, ensuring their ads
comply with platform standards.
A/B Testing: Guide clients through the process of A/B testing, helping them understand the value
of experimenting with different ad creatives and targeting to find the best-performing strategies.
Client Interaction: Interact with diverse clients and businesses across regions, including APAC,
EMEA, NA, and LATAM, tailoring solutions to fit their market needs.
ROI Optimization: Guide clients on how to optimize their campaigns to achieve high returns on
investment (ROI), focusing on effective ad placements, audience targeting, and budget
allocation.
Ads Analytics: Provide comprehensive readouts of ad performance, helping clients understand
their analytics and make data-driven decisions.
Cross-Industry Consultation: Work with clients from different industries, ensuring that
advertising solutions are customized to their unique business requirements.
Problem-Solving: Act as the go-to expert for troubleshooting ad issues, interpreting complex
data, and providing strategic advice to improve campaign performance.
Mentorship: Mentor and guide teammates on proper workflows and processes to ensure
consistency and efficiency in delivering client solutions.
Product Updates: Implement and communicate new product updates, ensuring that the team and
clients are well-informed about the latest tools and features available on Meta platforms.
Team Lead, Alorica
Feb 2019 - Jul 2021
Team Management: Lead and manage a team of customer service agents handling the DoorDash
account, monitoring their daily performance and providing guidance as needed.
Performance Monitoring: Track and analyze individual and team performance metrics, providing
constructive feedback and coaching to help agents meet or exceed performance goals.
Training and Development: Onboard and train new agents on DoorDash policies and procedures,
ensuring they are equipped with the knowledge to provide exceptional customer service.
Quality Assurance: Conduct regular evaluations of customer interactions to ensure adherence to
quality standards and DoorDash service expectations.
Problem Solving: Address escalated customer issues and provide support to agents in resolving
complex queries related to the DoorDash service.
Process Improvement: Identify areas for process enhancement and collaborate with
management to implement improvements that optimize team performance and efficiency.
Reporting: Prepare and present performance reports and insights to management, detailing team
achievements and identifying areas for further development.
Motivation & Morale: Foster a positive work environment, motivating team members to achieve
their best and creating a culture of collaboration and support.
Client Interaction: Serve as the primary liaison between Alorica and DoorDash, ensuring that
client expectations are communicated clearly and met consistently.
Goal Setting: Collaborate with agents to set individual performance goals and help them develop
actionable plans to achieve those objectives.
WORK EXPERIENCE
Customer Service/Sales/Tech Support, Alorica
May 2017 - Feb 2019
Order Processing: Manage customer inquiries regarding order placement, tracking, cancellations,
refunds, and returns for the Amazon account, ensuring accuracy and timeliness.
Customer Support: Provide exceptional customer support for American Home Shield, addressing
inquiries related to service plans, assisting with sales support, and facilitating appointment
settings with technicians as customers call to book services.
Sales Support: Assist customers with their inquiries for FTD (Flowers to Deliver) by providing
sales support, processing refunds, handling returns, and managing cancellations in a professional
manner.
Issue Resolution: Address and resolve customer complaints and concerns, ensuring a high level
of customer satisfaction through effective communication and problem-solving.
Database Management: Accurately maintain customer records and update account information in
the CRM system to ensure consistency and reliability of data.
Collaboration: Work closely with team members and other departments to ensure seamless
customer experiences and effective service delivery.
Feedback Collection: Gather customer feedback and provide insights to management regarding
service improvement opportunities and client needs.
Training Participation: Participate in training sessions to improve product knowledge and
customer service skills, staying informed about company policies and updates.
Sales Representative, JLC Miller Co. & Inc.
May 2017 - Feb 2019
Client Acquisition: Identify and engage potential clients through networking, cold calling, and
attending industry events to expand the customer base.
Sales Presentations: Conduct product demonstrations and presentations to prospective clients,
effectively communicating the value and benefits of JLC Miller's offerings.
Relationship Management: Build and maintain strong relationships with existing clients, ensuring
high levels of customer satisfaction and retention.
Market Research: Stay updated on industry trends, competitor activities, and market demands to
identify new sales opportunities and inform sales strategies.
Sales Reporting: Track sales performance metrics and provide regular reports to management,
highlighting progress toward targets and identifying areas for improvement.
Receptionist / Guest Relation Officer, Island Cove Hotel and Leisure Park
May 2014 - Feb 2014
Guest Check-In/Check-Out: Manage the check-in and check-out processes for guests, ensuring
a smooth and efficient experience while providing personalized service.
Customer Service: Greet guests with a warm and friendly demeanor, addressing inquiries and
resolving any issues or concerns they may have during their stay.
Reservation Management: Handle reservations, modifications, and cancellations, ensuring
accuracy and timely updates to the booking system.
Information Provider: Provide guests with information about hotel amenities, services, local
attractions, and activities to enhance their stay and encourage repeat visits.
Collaboration: Work closely with other hotel departments to ensure guest satisfaction and
communicate any special requests or requirements.
EDUCATION
Associate Degree in Hotel and Restaurant Management
DATAMEX College of St. Adeline
2012 - 2015
CERTIFICATION
Licensed Insurance Agent
Insurance Commission of the Philippines
FWD Life Insurance
Jul 2024
Digital Advertising
Meta Blueprint
HubSpot
Jul 2024
Jun 2024
Executive Assistant
ProVA
Executive Assistant Training
ADDITIONAL INFORMATION
Technical Skills: Social Media Management, Digital Advertising, Customer Relationship
Management (CRM), Graphic Design, Sales Development.
Languages: English, Filipino.
Certifications: Digital Advertising Certification (HubSpot, Meta Blueprint), Licensed Financial
Wealth Planner.
Awards/Activities: Participated in community initiatives focused on financial literacy, helping to
educate individuals about personal finance and investment strategies. Actively involved in
mentoring peers in customer service excellence and digital marketing strategies.
SKILLS
Customer Support & Sales
Campaign Management
Team Leadership
Technical Proficiency
Sales Development
Project Management
Digital Marketing
Multilingual Communication
Client Relations
Data Analysis
Financial Wealth Planning
Administrative Task
Social Media Management
Content Planning & Creation
Calendar Management
Email & File Management
Guest Relation
Graphic Designing
Video Editing
Media / Ads Buying
more
