Cheska Lyn Domondon

CD CHESKA LYN DOMONDON VIRTUAL ASSISTANT SUMMARY Passionate and dedicated professional with over 4 and half years of experience as a Virtual Assistant. I bring a proven track record of successful project management and strong leadership. I am EXPERIENCE: CUSTOMER SERVICE REPRESENTATIVE | SUBJECT MATTER EXPERT Expert Global Solutions (Alorica Company) 2015 - 2017 known for my ability to handle multiple Entrusted with the responsibility of fielding inbound calls to guide tasks, my problem-solving skills, and my customers through account adjustments, upgrades, and mobile purchases. strong communication abilities. I am Achieved promotion to the role of Subject Matter Expert in a mere six always eager to take on new challenges months. and bring innovation to the strategies I Tasked with offering guidance and support to novice team members as implement. I am committed to continuous professional development to ensure I remain up-to-date with industry advancements. EDUCATION part of their training process. SALES REPRESENTATIVE (INBOUND AND OUTBOUND) Concentrix May 2017 - March 2020 SECONDARY SCHOOL Responsible for handling inbound sales calls, addressing customer Ramon Magsaysay (Cubao) High School inquiries regarding tour modifications, cancellations, and itinerary 2008 - 2012 details. BS TOURISM MANAGEMENT Our Lady of Fatima University Additionally, engaged in proactive outbound communication by 2012 - 2014 SKILLS Administrative Support Calendar Management Time management. Basic Graphic Design responding to email inquiries, effectively elucidating information, and facilitating tour and transfer bookings during interactive calls. VIRTUAL ASSISTANT Spartan Medical December 2020 - June 2023 Responsible for fielding inbound calls to aid patients in locating our complimentary COVID-19 testing sites, disseminating essential information and instructions. Email management Conducting outbound calls to patients who have tested positive for COVID- Communication 19, delivering vital medical reminders and guidance. Problem Solving Flexibility Undertaking lead research in designated states to identify universities in need of antigen testing for the upcoming semester, followed by proactive outreach to offer our antigen test kits. Social Media Management Managing our inbox, specifically overseeing Google Drive document and Customer Service certificate management for employees and nurses before forwarding them to our testing site. CD CHESKA LYN DOMONDON VIRTUAL ASSISTANT SUMMARY EXPERIENCE: Passionate and dedicated professional EXECUTIVE ASSISTANT with over 4 and half years of experience Atomic Carrots - Magic Inc September 2023 - January 27, 2024 as a Virtual Assistant. I bring a proven track record of successful project management and strong leadership. I am known for my ability to handle multiple tasks, my problem-solving skills, and my strong communication abilities. I am always eager to take on new challenges and bring innovation to the strategies I implement. I am committed to continuous professional development to ensure I remain up-to-date with industry advancements. EDUCATION SECONDARY SCHOOL Ramon Magsaysay (Cubao) High School 2008 - 2012 BS TOURISM MANAGEMENT Our Lady of Fatima University 2012 - 2014 Scheduling appointments, meetings, and managing the executive's calendar. Booking flights, hotels, and transportation for business trips Tracking expenses, processing reimbursements, and preparing expense reports. Managing priorities and deadlines for tasks and projects. Conducting research on various topics as requested by the executive. Organizing meetings, preparing agendas, taking minutes, and following up on action items. Filtering and responding to emails prioritizing important messages. EXECUTIVE ASSISTANT WeAssist - Patriot Holdings (Part-Time) June 21, 2024 - January 3, 2025 Manage and prioritize emails across Gmail and Outlook, ensuring important messages are addressed and emails are scheduled as needed. Plan and coordinate travel arrangements, including booking flights, SKILLS accommodations, and handling itinerary adjustments. Administrative Support Manage social media accounts (Facebook, Instagram, LinkedIn, Twitter, Calendar Management Time management. TikTok) by creating and posting content, drafting captions, scheduling through Hootsuite, and engaging with audiences across all platforms. Develop and implement Standard Operating Procedures (SOPs) to Basic Graphic Design improve internal processes. Email management Organize and manage cloud storage systems, including Google Drive Communication Problem Solving and Dropbox, ensuring easy access and file organization. Create response templates for LinkedIn and email to streamline communication and improve efficiency. Flexibility Proficient in using Notion, Monday.com, and ChatGPT to manage Social Media Management projects and automate tasks. Customer Service CD CHESKA LYN DOMONDON VIRTUAL ASSISTANT CONTACT--Lot 2 B5 Block 2 Diamond Villas Townhouse Zabarte Ext Kaligayahan Quezon City SUMMARY Passionate and dedicated professional with over 4 and half years of experience as a Virtual Assistant. I bring a proven track record of successful project management and strong leadership. I am known for my ability to handle multiple tasks, my problem-solving EXPERIENCE: EXECUTIVE ASSISTANT Jessica King Advisory January 2025 - January 5, 2026 Managed executive calendar, inbox, and day-to-day administrative support for a growing accounting and tax services firm Supported internal operations including task tracking, follow-ups, and coordination with bookkeepers and accountants Assisted with bookkeeping-related tasks and coordination using QuickBooks and other accounting tools Created and maintained SOPs, workflows, and task templates to skills, and my strong communication abilities. I improve efficiency and consistency am always eager to take on new challenges Supported client onboarding processes, engagement letters, and and bring innovation to the strategies I internal systems (Canopy) implement. I am committed to continuous Assisted with course setup, documentation, and internal resource professional development to ensure I remain organization up-to-date with industry advancements. Provided ongoing operational and administrative support in a fast- EDUCATION SECONDARY SCHOOL Ramon Magsaysay (Cubao) High School 2008 - 2012 BS TOURISM MANAGEMENT Our Lady of Fatima University 2012 - 2014 SKILLS Administrative Support Calendar Management Time management. Basic Graphic Design Email management Communication Problem Solving Flexibility Social Media Management Customer Service paced, remote environment Maintained clear communication with the business owner regarding task status, priorities, and timelines