Cheryll Leslie Evora Calingasan

I am a customer service professional with over 10 years of combined experience in the BPO, retail, and food service industries. For the past 4 years, I have specialized in multi-channel support including calls, chat, and email.

My expertise includes order-taking, refund processing, case handling, and customer inquiry resolution. I am skilled in using tools such as Zendesk, Genesys, PureCloud, Google Workspace, and CRM platforms, ensuring efficient and accurate support.

I started my career in retail and food service, where I developed strong communication, multitasking, and problem-solving skills. Later, I gained experience as a warehouse staff, further strengthening my teamwork and organizational abilities. These experiences have shaped me into a highly adaptable and dependable professional who thrives in fast-paced environments.

✅ 10+ years of customer service experience

✅ Multi-channel support (calls, chat, email)

✅ Proficient in leading support tools (Zendesk, Genesys, PureCloud, CRM)

✅ Reliable, adaptable, and customer-focused

I am committed to delivering excellent customer experiences, building positive client relationships, and helping businesses provide seamless support to their customers.