Client Operations Consultantwith diverse health care industry and financial services experience in customer service, project management, program development, customer relationship management and operations. Orchestrate policy and operational metrics, new client implementation, and contract negotiations. Develop and mentor high-performing teams.
Industry Experience:
Commercial & Self-Funded Insurance Market (Customer Service, Client Relationship/Account Management, Claims, Medical Management, Managed Care, Electronic Medical Records/Health Information Management)
Functional Experience:
Operations, Administrative, Training, Project/Program Management, Process Improvement, Customer Service,
Corrective & Preventive Action (CAPA), Regulatory Compliance (HIPAA, NCQA, URAC, DMHC, TJC)