Cheryl Tan

Cheryl Pascual-Tan 9A Tower 1 Dynasty Towers, 1930 Abad Santos corner Bambang Street Tondo Manila + --  OBJECTIVES To seek a challenging career with a growth oriented organization to utilize my skills, and experience for development and growth.  CAREER HISTORY 1. HENKEL ASIA PACIFIC SERVICE CENTER HRDirect Team Lead – Greater China Lifecycle Management, June 2016- February 2018 Job Responsibilities:  Organize team’s resources and monitor their performance.  Manage and handle operational deliverables and escalations.  Support Greater China process including preparation of letters, contracts and SAP maintenance  Performs 100% Quality Check for Lifecycle Management Process (Hiring, Domestic Transfer and Exit).  Propose and Implement process for improvement  Coordinate with Greater China local HR counterparts to ensure that we have standard process and the needs of employees are met.  Prepare and provide the monthly report to our counterparts in a timely manner.  Create process documentation and make sure that process documentation are updated.  Train and Orient new hires HRDirect Team Lead – Contact Centre, Oct 2015- May 2016 Job Responsibilities:  Organize team’s resources and monitor their performance.  Manage operational deliverables and escalations.  Support Asia Pacific HR policies and processes.  Coordinate with local counterparts to answer more difficult queries.  Participate in monthly Global Contact Center Integration Calls  Performs 100% Quality Check for Lifecycle Management Process (Award Payment, Salary Increase and Promotion)  Performs Monthly Quality Check for Contact Center Process.  Propose and Implement process for improvement  Take care of updating and creating of process documentation.  Train and Orient new hires. Senior Mandarin HR Specialist- Contact Centre & Lifecycle Management, Oct 2013-Sept. 2015 Job Responsibilities:  Support global, regional and country specific HR policies and processes  Gather approval from Global Heads for request of access  Maintain all employee data changes raised by HR Business Partners  Prepare letter for employee who have promoted, with salary increase and award payment  Back up for quality check for Lifecycle Management tickets  Coordinate with different country heads to support the request raised by the requester  Handles approval gathering support     Pointed to handle seasonal projects, like eSTI/eSalary and Talent Management Improve, update and create process documentation Acts as the OIC in the team when team-lead is out of duty, dispatching tickets to the team Support in training new hires Mandarin HR Specialist- Recruitment, Feb 2013- Oct 2013 Job Responsibilities:  Conduct meeting with Hiring manager to discuss the job  Prepare Job Ad for job posting  Coordinate with Agencies/Headhunters  Conduct phone screening and interview with the candidates  Manage interview schedule, travel arrangements for candidates, conference room reservation and applicant interview coordination for international partners.  Provide continual feedback to the SSC HR Specialist or Local HR of China regarding the job posting and the progress of each requisition  Manage and update data in internal staffing systems and produce ad-hoc reports  Provide weekly reports to the HR Team lead regarding the progress for each requisition being handled.  Acts as POC: receive new position request, update and follow up Chinese speaker recruiter and local China recruiter. 2. IBM GLOBAL BUSINESS PROCESS SERVICES Mandarin HR Specialist, June 2011-Feb 2013 Achievements:  Six Sigma Yellow Belt Trained  Six Sigma Green Belt Trained  Awarded as Quarterly Top Performer  Awarded as Dedication to Every Client’s Success Award  Top Contributor Employee for the year 2012 (Personal Business Commitment Rating of 1) Job Responsibilities:  Address HR inquiries (Basic Payroll, ER, HR Policies, etc) of employees and escalate as needed)  Improving and Updating Knowledge Base System.  Created templates for easy record documentation and reference  Responsible for delivering daily report status of the team.  Acts as the OIC in the team when team-lead is out of duty.  Back up for 2nd level support. 3. MANULIFE DATA SERVICE, INC HK Business Process Associate II, April 2008-June 2011 Achievements:  Awarded as 2009 Top Performer Award.  Constantly awarded with Best in Accuracy, Best in Productivity, Best Associate.  Nominated as one of the associates to be sent to HK as 2010 Best Associate.  Awarded as 2011 Best Associate and sent to HK to attend the EB Annual Dinner.  Organized team Christmas Party for year 2009 and year 2010.  Contributed and accomplished team project for year 2009 and year 2010.  Reached maximum Language Premium offered by the Company.  Created a Training plan for new hires to serve as their guide in familiarizing themselves with the task expected of them to fulfill. Job Responsibilities:  Execute and process a broad range of financial transactions for operations in Hong Kong. Maintain accurate record of business transactions.  Acts as the OIC in the team: tasks include monitoring TAT, managing work volume to minimize OT, addressing issues around function team to supervisors.  Train and monitor new hire associates.  Conduct Chinese typing training for the whole HK Division. 4. PASTON METAL FABRICATION,- Job Responsibilities:  Make and compile invoices and receipts, make payroll every week end, make sales report every month end, collect company’s receivables.  EDUCATIONAL BACKGROUND CHIANG KAI SHEK COLLEGE Bachelor of Science in Commerce, major in Computer Data Management,-  Dean’s list student. SY-; 1st semester, SY-.  Elected as treasurer of Senior Organization.  Achieved a GPR of 1.73% on my Transcript of Records. PHILIPPINE CULTURAL HIGH SCHOOL High School,-  Consistently a top 10 honor student in Chinese.  SKILLS      Fluent in English, Tagalog, Mandarin (passed HSK level 5) and Fookien. Proficient in Chinese typing. Knowledgeable in Microsoft Word, Excel, Powerpoint. Background in PeopleSoft Oracle Knowledgeable in SAP  PERSONAL DATA Birthday Gender Age Nationality Civil Status : March 31, 1987 : Female : 31 : Filipino : Married Transcript of Records is available upon request. Reference is to be furnished upon request.