CHERYL LADARAN LAXINTO
Aurora Quezon St, 8000 Davao City
Mobile no-/--_____________________________________________________________________
SUMMARY OF QUALIFICATIONS:
With 4 years as a technical chat support agent
flexible and a fast learner.
Able to do multi-tasks
Data Enty/Lead mining/Lead regeneration
Blog Commenting
Enthusiastic Customer Service
Proficient and Fast Typing Skill (50 WPM)
Interpersonal Skills where I can work with less supervision
Good written and verbal presentation skills.
Willing to try new things and am interested in improving efficiency on assigned tasks
Creative that go beyond standard procedures and very optimistic..
CAREER EXPERIENCE/JOB HISTORY
Part – Time Virtual Assistant
December 12, 2012 - Present
Social Media Management
Manage website/blog posting.
Creating content and scheduling via Hootsuite.
Data-Entry and Web research.
Lead mining using Coupon Deputy
Blog Commenting
Email Management/Social Media
Reposting Article using Wordpress
Product Listing
Email management
Web Research
Email Support Representative
Focusinc INC.
Quirino Street, Davao City
May- November, 2012
Responding to pre-sale inquiries, technical concern, return, exchange and refund issues.
Email support for a certain online selling store such as Amazon, Ebay, eggdotcom, buy.com and
etc.
Customer Chat Support Agent
Sixeleven Global Services and Solution
Mabini St. cor. Araullo St . , Davao City
March 24, 2008 to January 15, 2012
Technical Skill for 4 months
I have been to tier level of support (Escalation) for more than a year after being tech
I am well-oriented with live person.
All-around Customer service (billing, technical support and pre-sale inquiries)
Livelook ((Remote sharing assistance) operator after being in Escalation department for a year
I’m handling 5 chats at time with different issues.
I handle issues that need to take control of client’s computer to completely address their
concern.
Science Substitute Teacher
Provincial Technical Institute of Technology in Southern Mindanao
National Highway, Polomolok, South Cotabato
September, 2006-October, 2006
Substitute Teacher of General Science, Biology, Chemistry, Physics
Observation/ Practice Teaching
Lagao National High school
Lagao, General Santos City
July 22, 2005-March 10, 2006
Practice Teacher of Science I Class
EDUCATIONAL ATTAINMENT
COLLEGE:
VOCATIONAL:
Mindanao State University
Fatima, General Santos City
Bachelor of Science in Secondary Education major in Biology
2006
MTC ACADEMY
National Highway, General Santos City
Medical Transcription Course
June, 2007-September, 2007
