Cherrylou
CATANGAY
AMAZON VIRTUAL
ASSISTANT
PERSONAL PROFILE
I am an Amazon Virtual Assistant that will help you achieve
your business goals in delivering the best products and
maximize profit earnings.
WORK EXPERIENCE
2005 - 2019
JPMorgan Chase & Co.
Associate/Control Program Manager
Control Analyst
Team Leader
Customer Care Supervisor
Senior Customer Care Prpfessional
Customer Care Professional
- Managed the risk assessment of the control program of the line
of business
- Executed oversight and control testing to assess design and
effectiveness
- Supervised and motivated 10-16 operation specialists to meet
performance metrics
- Prepared reports, forecasts and productivity analysis.
- Provided coaching and mentoring employees for skills
enhancement
- Identified customer needs and provided appropriate solutions
- Facilitated training and provided support to Learning Center
program prior to production through refresher courses
2004 - 2005
Sykes Asia Inc.
Customer Care Professional
--www.linkedin.com/in/cherrylou-catangay
- Provided customer service support in home finance division
- Answered inbound calls and resolves customer inquiries
- Processed mortgage payments for customers
TRAINING
2021- Present
PROFESSIONAL SKILLS
Product Research. Supplier Sourcing. Product Listing
Keyword Research. Inventory Management.
Customer Service. Risk assessment.
TECHNICAL SKILLS
MS Office. Photography. Digital-savvy. Helium 10.
Canva. Asana. Jungle Scout
PERSONAL SKILLS
AmazoNation.PH
Amazon Seller Virtual Assistant Masterclass
- Attended ASVA Masterclass which is the #1 Training Ground for
Filipinos who want to become Amazon VA Specialist.
- Product Research
- Supplier Sourcing
- Product Listing
- Keyword Research
- Amazon Sponsored Ads, Promotion and Product Launch
- Inventory Management
Detail-oriented. Time Management. Highly organized.
ACADEMIC BACKGROUND
Excellent capacity to learn new things Resourceful. Team
1999 - 2003
player. Motivated. Data-driven.
Bachelor of Science in Agribusiness Management
Analytical thinking. Results-oriented. Decision-making.
University of the Philippines
