Cherrylaine Diaz Cruz

Cherrylaine Diaz-Cruz CONTACT - or -- Skype: live:.cid-d6126da5 Whatsapp: - PROFILE Innovative, creative and professional. VIRTUAL ASSISTANT RECRUITMENT SPECIALIST ADMIN & EXECUTIVE ASSISTANT EDUCATION University of Baguio AB-MASS COMMUNICATION Graduated December 2017 Baguio City National High School Graduated April 2011 Specialized in Administrative works WORK EXPERIENCES ambitious and resilient person. I love N S Development LLC - August 2023 - November 2023 Lead Generation Assistant & Admin - Contractor Company (Part-Time & Contractual) and Recruitment. I am a cheerful, my job and achieving milestones working with a team. TOOLS/PROGRAMS/CRM USED: Click-up / Trello Hubstaff / Clockify Google Suite/Google Calendar Microsoft Office(365)/Teams Canva Zoom Skype/Whatsapp/Viber LinkedIn Postings OpenPhone / Google Voice Slack / Discord SmartSheets REFERENCES Available upon request. Responsibilities: Conduct research to identify potential leads and gather information about their needs and preferences. Utilize various channels such as online research, social media, email campaigns, and cold calling to generate leads. Develop and implement effective lead generation strategies to attract and engage target audiences. Qualify leads based on established criteria and prioritize them for the sales team. Maintain accurate and up-to-date records of lead interactions in the CRM system. Monitor industry trends and stay updated on the latest lead generation techniques. Provide regular reports on lead generation performance and recommend improvements. Page 1 Cherrylaine Diaz-Cruz VIRTUAL ASSISTANT RECRUITMENT SPECIALIST ADMIN & EXECUTIVE ASSISTANT - or -- Skype: live:.cid-d6126da5 Whatsapp: - WORK EXPERIENCES Hiring4Less & Remote VA PH - September 2021- September 2023 Senior Operations Manager, Admin, & Recruitment - VA & Client Agency Technical Skills: Proficient in Click-up, Trello, Hubstaff, Google Suite, Microsoft Office, Canva, and zoom. Experienced in Admin tasks, interviewing applicants/sourcing/recruitment, calling clients, setting meetings/schedules thru zoom and google calendar. Project Management: Skilled in planning, executing, and overseeing projects from initiation to completion. Communication: Strong written and verbal communication skills. Experience in presenting and explaining concepts. Problem Solving: Demonstrated ability to identify issues, propose effective solutions, and implement improvements. Prulife UK - December 2020- September 2021 Recruitment Head - Life Insurance Company Strategic Talent Acquisition Planning: Develop and implement comprehensive talent acquisition strategies aligned with organizational goals and growth plans. Recruitment Process Optimization: Streamline and optimize the recruitment process to enhance efficiency, reduce timeto-hire, and improve overall candidate experience. Sourcing and Networking: Establish and maintain strong relationships with candidates, industry professionals, and educational institutions to attract top talent. Recruitment Metrics and Analysis: Utilize data analytics to track recruitment metrics, analyze trends, and make datadriven decisions to improve recruitment strategies. Stakeholder Relationship Management: Collaborate with internal stakeholders such as hiring managers, department heads, and executives to understand hiring needs and priorities. Candidate Assessment and Selection: Implement effective assessment methods and tools to evaluate candidate qualifications, cultural fit, and potential contribution to the organization. Training and Development: Provide training and development opportunities for the recruitment team to enhance their skills and capabilities. Page 2 Cherrylaine Diaz-Cruz VIRTUAL ASSISTANT RECRUITMENT SPECIALIST ADMIN & EXECUTIVE ASSISTANT WORK EXPERIENCES - or -- Skype: live:.cid-d6126da5 Whatsapp: - UTalk Philippines - December 2017- December 2019 Receptionist, Admin, & HR Staff - ESL Teaching Company Receptionist: Front Desk Management: Greet visitors, answer phone calls, and manage inquiries in a professional and welcoming manner. Appointment Scheduling: Organize and coordinate appointments, meetings, and conference room reservations. Visitor Assistance: Assist visitors by providing information, directions, and ensuring a positive experience during their visit. Administrative Support: Provide administrative assistance such as handling mail, managing office supplies, and coordinating with various departments. Communication Handling: Manage and route internal and external communications effectively, ensuring prompt and accurate distribution of messages. Record Keeping: Maintain and organize office records, ensuring confidentiality and easy retrieval when needed. Multitasking: Handle multiple tasks simultaneously, prioritize effectively, and maintain composure in a fast-paced environment. Customer Service: Deliver excellent customer service to all clients, visitors, and employees, addressing their needs and concerns promptly and professionally. Recruiter: Interviewing and Evaluation: Conduct interviews, assess candidate qualifications, skills, and cultural fit for job positions. Job Posting and Advertising: Create engaging job postings and advertisements to attract a diverse and qualified candidate pool. Negotiation and Offer Management: Collaborate with hiring managers and candidates to negotiate offers, ensuring alignment with compensation and benefits expectations. Page 3 Cherrylaine Diaz-Cruz VIRTUAL ASSISTANT RECRUITMENT SPECIALIST ADMIN & EXECUTIVE ASSISTANT - or -- Skype: live:.cid-d6126da5 Whatsapp: - WORK EXPERIENCE Sitel Philippines - June 2015- July 2017 First Data Corporation - Call Center Agent Customer Communication: Interact with customers through various channels (phone & email) to address inquiries, concerns, and provide assistance. Issue Resolution: Resolve customer complaints, issues, or concerns in a timely and satisfactory manner, aiming for customer retention and satisfaction. Product/Service Knowledge: Possess in-depth knowledge of products or services offered by the organization to provide accurate and helpful information to customers. Troubleshooting: Analyze and diagnose customer problems or difficulties, offering solutions and guiding customers through troubleshooting processes. Compliance and Policies: Ensure compliance with company policies and procedures while assisting customers and handling their inquiries. Documentation and Reporting: Maintain accurate and detailed records of customer interactions, feedback, and resolutions, and generate reports as needed. Empathy and Patience: Display empathy and patience when dealing with customers, ensuring a compassionate and understanding approach to their concerns. Page 4