Cherrygene Gamab

I'm a highly adaptable and detail-oriented Customer Support and Quality Assurance Specialist with over 5 years of experience in the customer service industry — including remote environments, government contracts, and high-stakes service delivery roles. I specialize in delivering exceptional customer support through phone, email, and chat while ensuring the highest standards of quality and compliance.

My recent role involved performing Quality Assurance for a federal student loan servicer, where I was entrusted not only to audit calls and documentation but also to retrain staff, re-audit QA errors discreetly, and lead new hire training initiatives. I was handpicked to handle special projects directly from Federal Student Aid, often working under extremely tight deadlines with zero room for error — an experience that honed my ability to perform under pressure, communicate clearly, and prioritize with precision.

While my core role was QA, I actively supported call center operations by taking customer service calls and resolving escalated issues — ensuring my skills remained sharp and directly aligned with customer needs. I've managed complex cases, worked in high-volume queues, and consistently delivered compassionate, solutions-driven support.

As a virtual assistant and administrative support specialist, I've handled inbox management, customer outreach, data entry, calendar coordination, CRM updates, and document handling. I'm comfortable with Microsoft Office Suite, Google Workspace, and CRMs, and I adapt quickly to new tools and workflows.

I thrive in remote environments and understand the importance of clear communication, team collaboration, and proactive problem-solving. Clients and management have consistently recognized me for my reliability, integrity, and ability to "figure things out" without constant oversight.

Fluent both in English and Tagalog, I bring strong written and verbal communication skills, a professional yet warm tone, and an unwavering commitment to quality work. Whether I'm working independently or with a team, I bring a solutions-first mindset, a calm under pressure, and a genuine passion for supporting both customers and internal teams.

If you're looking for someone who can jump in, deliver results, and provide support that reflects positively on your brand — I'd love to be that person.