Cherry Venus

 CHERRY C. VENUS 0034 L Sunrise St.,Maligaya Park Subdivision, Brgy. Pasong Putik, Quezon City PH Contact #: -/- Email:- PROFESSIONAL SUMMARY Hardworking and committed team player with extensive experience in telecommunications, technical, retail, sales and customer service. Troubleshoots technical issues with ease and patience. SKILLS Customer service Fast learner Technical support Problem Solver Critical Thinker Customer-Focused Team Player Reliable EDUCATION - HIGHSCHOOL DIPLOMA Sta.Clara Parish School , Pasay, NCR - ASSOCIATE IN HEALTH SCIENCE EDUCATION BS Nursing Far Eastern University , Manila, NCR WORK HISTORY April 2019- September 2019LAWN LOVE Customer Service Representative First home-based job Answered phone calls and solving tickets through Zendesk Helped customer with their lawn care services Explained service description and offered additional service Resolved customer issues such as missed appointment, reschedules, refunds, dispute, general inquiry and problems with the service that was already completed September 2018- January 2019 Technical Support RepresentativeLOGITECH(Harmony/Peripherals) Assisted customer in setting up their newly purchased remote control Troubleshoot remote control and personal devices issues Troubleshoot issues with mice, keyboards, headsets, jaybird earphone, and speakers June 2017-August 2018AT&T/ DTV (Customer Service & Sales) Customer Service/ Sales Representative Handed billing issues such as double charges, refund and credit Up-sell AT&T U-VERSE and explains the features and benefits of getting the product Processed orders for new customers who wants to sign up for DTV/AT&T Mobility May 2016- May 2017 Technical Support Representative TELSTRA powered by TELETECH Identified and solved technical issues with a variety of diagnostic tools. Resolved customer issues in a clear, courteous and straightforward manner. Researched, troubleshoot and resolved complex problems independently. Answered telephone calls promptly and minimized delays that could lead to abandoned calls. August 2014- May 2016 Customer Service/Sales RepresentativeVerizon S&S (Service & Sales) Resolved billing issues and explained the bills to the customer Handled Retention Upsell internet upgrade and contract renewal to customers October 2012- June 2014 Customer Service/ Sales/Technical Support Representative IBM DAKSH Educated customers on product and service details and information. Responded to all customer inquiries thoroughly and professionally. Recommended alternative items if product was out of stock. Described product to customers and accurately explained details of the product. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. July 2009- August 2012 Sales RepresentativeSITEL ( Bell Canada) Processed order for adding telephone features Convinced customer to upgrade their internet service Qualified and convinced customer in getting new cable service CHARACTER REFERENCES Sarah Jane Gacosta Inbound Sales Representative/ AFNI Contact #:-   Niko Brent Bagyen Customer Service Representative/ SITEL Contact #:-   Prince Roxas Customer Service Representative/  VXI Contact #:- Cherry C. Venus CHERRY C. VENUS