CAREER OBJECTIVE
Hard-working professional with 9.5+ years of experience and proven knowledge of
customer retention, customer service and customer satisfaction. Aiming to leverage my
skills to successfully fill the Customer Service role at your company.
PROFESSIONAL EXPERIENCE
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Lawn Love, San Diego, CA/ February 2019- October 2019
CHERRY
VENUS
🏠4157 Bahai-Bukid Camarin CaloocaN City,
NCR, PH
📱(--EDUCATION
FAR EASTERN UNIVERSITY
Manila, NCR
Completed coursework towards
B.S. in Nursing (October 2008)
ADDITIONAL SKILLS
💙💙💙💙💙
CUSTOMER SERVICE/ RETENTION
💚💚💚💚💚
SALES
💛💛💛💛💛
ZENDESK & CRM
💜💜💜💜💜
PHONE/ EMAIL & CHAT HANDLING
💗💗💗💗💗
TECHNICAL
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First home-based job
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Answered phone calls and solved tickets through Zendesk
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Helped customer with their lawn care services
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Explained service description and offered additional service
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Resolved customer issues such as missed appointments, reschedules, refunds,
dispute, general inquiry and problems with the service that was already
completed
CUSTOMER SERVICE AND SALES REPRESENTATIVE
Teletech, Quezon City, NCR/ August 2014- November 2018
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Handed billing issues such as double charges, refund and credit. Processed orders
for new customers
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Resolved billing issues and handled retention .
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Upsell internet upgrade and contract renewal to customers.
CUSTOMER SERVICE/ SALES/ TECHNICAL REPRESENTATIVE
IBM Daksh, Quezon City, NCR/ October 2009 - June 2014
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Educated customers on product and service details and information.
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Responded to all customer inquiries thoroughly and professionally.
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Recommended alternative items if product was out of stock.
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Described product to customers and accurately explained the details of the
product.
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Investigated and resolved customer inquiries and complaints in a timely and
empathetic manner.
