Cherry Surigao

I am an experienced customer service professional with over 12 years in retail and front-end operations, where I have honed my ability to provide exceptional support to a diverse range of customers. My passion for helping people has driven me to consistently go above and beyond in resolving inquiries, processing transactions accurately, and ensuring a positive customer experience.

Throughout my career, I have built a reputation for being reliable, patient, and attentive. I understand that every customer interaction is an opportunity to make someone’s day better, and I take that responsibility seriously. My excellent communication skills allow me to listen carefully to concerns, respond clearly and professionally, and ensure that each customer feels valued and respected.

I am skilled in handling cash transactions, using point-of-sale systems, processing returns, and following company policies and procedures with precision. I also have experience assisting with inventory, restocking, and maintaining a clean and organized work environment. These tasks have helped me develop a strong sense of accountability, attention to detail, and time management—all of which are crucial in both onsite and remote settings.

What sets me apart is my ability to stay calm and effective under pressure. Whether dealing with long lines during peak hours or resolving complaints, I remain focused on delivering efficient and friendly service. I believe that teamwork is essential to success, and I am always willing to support my colleagues to achieve shared goals.

Having gained extensive experience in face-to-face customer service, I am now looking to transition my skills into a remote work environment. I am especially interested in non-voice roles such as email and chat support, data entry, or virtual assistance, where I can use my strong written communication skills, keen eye for detail, and ability to multitask effectively from home.

I am confident in my ability to learn new tools and technologies quickly, adapt to changing processes, and meet or exceed performance targets. I value professionalism, honesty, and continuous improvement, and I am excited about the opportunity to grow with a company that shares these values.

Currently, I am seeking a long-term remote opportunity where I can apply my dedication to customer satisfaction, proven work ethic, and enthusiasm for learning. I look forward to bringing my skills and positive attitude to a new team and making a meaningful contribution to a company’s success—no matter where I am working from.