Cherry S. Fiesta

CHERRY S. FIESTA Seeking a challenging Virtual Assistant role to leverage my expertise in customer & administrative support, project management, and client communication for organizational growth. To build a long-term career as a Virtual Assistant, constantly enhancing my skill set to deliver innovative and efficient solutions for clients Contact Professional Experience Phone NUTRITION ADVOCATE - Professional Marketing Insights Inc. - Las Piñas, Philippines Email - Address Brgy. 62-A Navotas, Laoag City, Ilocos Norte, Philippines Promotes and strenghten our Abbott Laboratories branding. MAY Evaluate and implement marketing marketing skills and initiative. 2023 Provide health counseling, guidance and perspective on healthy _ habits. JAN Create 2025 consumers and patients about their daily diet and proper intake of Education Advanced problem-solving and deliver educational programs that assist CUSTOMER SERVICE REPRESENTATIVE Teleperformance (Healthcare Account/ Financial Account) San Nicolas, Ilocos Norte, Philippines APRL 2022 Skills and our Abbott products. Bachelor in Secondary Education Mariano Marcos State University College of Teacher Education Caregiving St. Gabriel International and _ APRL 2023 troubleshooting Customer relationship management (CRM) Answer inbound calls, emails, and chat inquiries in a professional manner. Engage with customers via multiple platforms and maintain positive, effective communication. Identify and resolve customer issues such as billing errors, product inquiries, or service-related problems. Provide troubleshooting assistance and work with other departments to ensure timely solutions. Maintain an in-depth understanding of company products and services to better inform and assist customers. Stay updated on any changes to offerings, promotions, or policies. Technical support and product knowledge CUSTOMER SUPPORT SPECIALIST/ SALES DEVELOPMENT REPRESENTATIVE / LOGISTICS (Purchased specialist) General VA/ ESL Multi-channel communication (phone, email, chat, social media) Virtual Assistant- Private Companies Remotely Conflict resolution and de-escalation Product or service documentation and knowledge base management Strong written and verbal communication skills Patience, empathy, and active listening Team collaboration and training Time management and multitasking Tech-savvy and organizational skill Classroom Management Understanding of Language Aquisition Language English Tagalog Iloko JAN. 2021 _ OCT. 2022 Implementing inventory management strategies to prevent shortages or overstocking. Establishing and maintaining strong supplier relationships to ensure reliable deliveries for logistics. Pitch items and services that meets the prospects' needs. Develop rapport and establish relationship to convert cold calls into warm leads for logistic and real estate company. Analyze procurement data to measure supplier performance and improve purchasing decisions. Set date and time for appointment on a meeting for positive prospects. Log customer interactions in the CRM system for follow-up or future reference. Work with various teams (sales, marketing, technical support, delivery and sorting department) to ensure customers receive seamless service. Conduct regular assessments to monitor students’ improvement in speaking, listening, reading, and writing. Develop students’ ability to communicate in English by focusing on pronunciation, fluency, and listening comprehension. Being aware of cultural differences and respecting diverse backgrounds helps create a positive, inclusive learning environment. CHERRY S. FIESTA Professional Experience Service Crew and Head Cashier Mang Inasal- Laoag City, Ilocos Norte Contact Phone - Email - Operate POS (Point of Sale) systems to process payments. AUG 2019 _ JAN. 2021 Handle cash, credit cards, and other forms of payment. Balance cash registers at the beginning and end of shifts. Take orders accurately, whether in person, over the phone, or through online platforms. Address customer complaints or concerns professionally. Restock supplies (e.g., napkins, condiments, or packaging Address materials). Brgy. #62- A Navotas, Laoag City Inform supervisors of low stock or needed inventory. Education Bachelor in Secondary Education Mariano Marcos State University College of Teacher Education Caregiving St. Gabriel International Skills Advanced problem-solving and CUSTOMER SUPPORT SPECIALIST/ REAL ESTATE VA/ SALES DEVELOPMENT REPRESENTATIVE Virtual Assistant- Private Companies and Clients Setting an appointment with the positive prospects. FEB. 2016 _ JULY 2019 Respond to inquiries via email, chat, or phone. Coordinate with buyers, sellers, and vendors. Conduct post-sale follow-ups for feedback or referrals. Track deadlines for inspections, appraisals, and financing. Establish good communication skills, develops strategies and providing relevant outcome to clients. Building a rapport and resolve conflicts to provide relevant and transparency for a better customer service experience. troubleshooting Customer relationship management (CRM) Technical support and product knowledge Multi-channel communication (phone, email, chat, social media) Conflict resolution and de-escalation To be part of your organization where I may successfully apply and improve my knowledge, skills and abilities, as well as have the opportunity to efficiently and productively in your good company. I hereby certify that all the information is correct and true on the best of my knowledge and belief. Product or service documentation and knowledge base management Strong written and verbal communication skills Patience, empathy, and active listening Team collaboration and training Time management and multitasking Tech-savvy and organizational skill Language English Tagalog Iloko REFERENCES HON. AARON SANGGALANG Captain, Brgy.62-A Navotas Laoag City, Ilocos Norte- HON. AURORA Y. AGCAOILI Councilor, Brgy. 62-A Navotas, Laoag City, Ilocos Norte- Lilibeth C. Agno, Ph.D Professor, Mariano Marcos State University College of Teacher Education Laoag City, Ilocos Norte-