Cherry May olmoguez
P-Madasigon, Maningcol Ozamiz City Misamis Occidental 7200 · --· https://www.linkedin.com/in/cherry-may-o-8ba09196/ ·
Skype: live:cb9785d7e1e86395
Challenging work as a virtual assistant with a progressive company where I can utilize my excellent office skills and customer support.
Experience
october 2014 – June 2016.
Virtual Assistant and customer service rep, Friendsofirony llc.
california, us. (graveyard shift)
Web research, Product researcher, Inventory update, Email supplier, Customer support
Live chat, Social media engagement includes (page creation, customer inquiry and posting different niches for each page, follow up Ads posting.) other administrative assistance.
February 2015 – January 2016.
Customer Service Representative, SupportSave Solutions, Inc.
Cebu City (graveyard shift)
Receive calls for all inquiries includes; Process orders, Refunds, Replacement, Quote pricing, Order status, Delivery status, solving issue and provide solutions. Assisting customers on how to process orders through online, Email handling, Outbound calls for follow up. Provide product and services information other inquiries.
july 2016 – october 2016
sales support officer, Jakaranda international pty ltd/ Designerswatch.com.au
australia (morning Shift)
Assist customer inquiry through chat and email includes order status, provide product information, process replacement, refunds request, delivery status and other queries.
November 2016 – December 2017
Customer Sales Support, CoolGlow.com
dallas, tx. us. (Graveyard Shift)
Customer Sales Support and Administrative assistant,
Scheduling Appointment,
Data and file Management
Email Management
September 2018 – February 2019
Virtual Administrative Assistant, LoveLuve
New Jersey, us. (Graveyard shift)
Product Research, Supplier Sourcing
Create & Edit Images, description, set pricing, pushing
live products to the store with Shopify, Oberlo, Create a FAQ for the store.
AliExpress products research and Inventory.
Social Media:
Create/Edit Images for each topic to post.
Response client inquiry through comments and messages.
create ads
Create/Edit Images for the Blogs topic
Posting topics, images through Facebook, Pinterest,
Instagram, Google My Business, Twitter and etc.
Customer Service:
Response email, live chat, FB Messenger, response comment in FB page
follow up Call Back,
Process orders, returns, refunds/disputes, replacement,
follow up concerns and other inquiries.
Apr 2019 - Jul 2019
Virtual Administrative Assistant & Customer Support, Ice-CAptain & ALTUS CONNOR. (Graveyard shift)
France
Research dropshipping hot trends products
Propose products to be integrated into the shop
Write descriptions about the products validated
Add validated products to the Shopify store
Marketing descriptions
Customer Support
Email Management
File Management
Editing images for Products
Handling 2 store
Education
June 2011 MArch 2012 (undergraduate)
BS-IT, La SAlle university, Ozamiz city
Learning and practicing HTML, basic web development and basic editing (graphics)
June 2005- March 2007 (Undergraduate)
BS-Nursing, Medina College, ozamiz city
Skills
Good in speaking, writing and reading English communications skills
Internet & Software savvy
Well-versed with Windows, MS Office 2007 (Word, Excel, and PowerPoint) PDF, & Google docs.
Specialized Research
Good customer service skills
Listening skills
Attention to detail and accuracy
Interpersonal skills
Good computer knowledge
Phone etiquette and netiquette
Time Management & less Supervision
Organizational abilities
Outstanding Customer Relations
Tools and software:
Asana
Slack
Trello
Evernote
Dropbox
Zendesk
Lucky Orange
Zendesk Live Chat
WhatsApp
Skype
Oberlo
Basic Photoshop
Amazon Keyword Tool
Corel Draw
Google Suite (Sheets, Docs,)
MS Office (Words, Excel, PowerPoint)
Lastpass
Mailchimp
Zendesk (Email)
SalesHandy
ZOHO
Shopify
Dropified
Aliexpress
Canva
TeamViewer
Moz (Research Tool) SEO
VPN
