Cherry May Guevarra

Cherry May M. Guevarra Las Piñas City , Metro Manila 1742 , Philippines - |- https://www.linkedin.com/in/cherry-may-guevarra-b0 Objective Certified Customer Service Professional and a trained Real Estate and Amazon Seller Virtual Assistant offering experience providing tailored customer service , administrative task, real estate services and amazon seller assitance task. Work well with clients from all walks of life helping them achive their business goals. Skills Sabre - 5 years with Philippine Airlines Amadeus- 5 years with Lufthansa Customer Service Call handling - 5 years with Lufthansa Escalation Call Handling - 3 years with Lufthansa Airport On-Ground Operations - 5 years with Philippine Airlines Real Estate Administrative Task Real Estate Data Entry Real Estate MLS / Website Ads Real Estate Lead Generation Amazon Product Research Amazon Product Listing Amazon Supplier Sourcing Amazon Keyword Research Amazon Inventory Management Amazon PPC Training And Certificates Passenger Handling Service - Philippine Airlines Airport Handling Operations - Philippines Airlines Airfare Reservation and Ticketing -Lufthansa Philippines Inc. Miles and More Frequent Flyer Program -Lufthansa Philippines Inc. Baggage Handling Certificate -Lufthansa Philippines Inc. Online Reservation and Support Training -Lufthansa Philippines Inc. Real Estate Virtual Assistance Master Class- Va Hub Inc. Online Marketing Class -Va Hub Inc. Basic Social Media Management -Coursera Amazon Seller Virtual Assitant Master Class -AmazoNation PH Experience Skybox Realty Virtual Assitant Assist with Rental and Listing Ads in different MLS. Oraganized files of each applicants of property Schedule maintenance repair, photoshoot, cleaning per tenant's request. Schedule Open Houses Prepare lease / listing agreements and send to signees for their signature. Sending Landlord and Tenant Verification request for Rental Application process. June 2022 - Present Lufthansa Services Philippines Inc. Global Helpline Support November 2019 - January 2022 Offering colleagues from around the world with excellet product knowledge assistance. Ensure that the Customer Service Consultant’s are properly supported to serve customers in a clear ,efficient and positive manner. Assisted Customer Service Consultant’s resolve most complicated cases; from granting exceptions to customers who face difficult situations. Extend support to Customer Service Consultant’s through accepting escalation calls from irate customers. Lufthansa Services Philippines Inc. Starter Coach December 2017 - November 2019 Coaching new colleagues of quality topics and specialized knowledge about our services. Provide the Coachee with both formal and informal evaluations of their performance and back up this feedback with learning exercises. Create an action plan based on the results of thr evaluation to help the coachee improve their performance Side by side monitoring and coaching with the Coachee during actual live calls. Lufthansa Services Philippines Inc. Customer Service Consultant December 2016 - December 2017 Assist passengers with check in , issue tickets ,flight rebooking, cancellations and provides flight and bookinginformation. Assist passengers with additional service request (seats, upgrades, extra baggage,meet and assist assistance,unaccompanied minor assistance,etc. Provide service in the area of bonus frequent flyer programs. Provide passenger assistance with locating and reporting of lost baggage, damaged baggage and lost item. Philippine Airlines (Skylogistics Phil Inc.) Customer Service Agent November 2011 - Dec 2016 Assisted passengers to all around ground operations. Maintained a friendly, positive attitude when dealing with distressed passengers during flight disruptions like delays and cancellation. Resolve passenger’s complaints and other duties delegated before boarding and after arrival. Education City University of Pasay (Formerly known as Pamantasan ng Lungsod ng Pasay) Business Administration Major in Marketing 2011 Las Piñas National Highschool 2007 Pulanglupa Elementary School 2003 CHERRY MAY M. GUEVARRA