Cherry Mae Elmedulan

CHERRY MAE ELMEDULAN VIRTUAL ASSISTANT / LIVE CHAT OPERATOR AND EMAIL HANDLING PERSONAL PROFILE A hardworking and highly dedicated person. My primary role is customer service email/chat support. However, Eagle Street Villa Rosal, Magugpo South, Tagum sometimes the queue does not require full-time hours to City complete so I incorporate other tasks for other business https://www.linkedin.com/in/cherry-maerequirements such as feedback reviews and sending elmedulan-96b3391a6/ outreach emails needed.- CONTACT ME AT https://www.onlinejobs. ph/jobseekers/info/- live:a001a1e8ee0de236 - SKILLS SUMMARY Teaching/ Tutoring Admin Assistant Processing and fulfilling orders Dropshipping Email handling/ Livechat Support Data Entry AWARDS RECEIVED Service Awardee (2018) WORK EXPERIENCE All Around Virtual Assistant Rugey and Bansey Store (June 2018-December 2018) General Inquiries Project with positive feedback (FAQ, About Us, Terms and conditions etc.) Order fulfillment (Shopify, Aliexpress, Oberlo and Dropified) Handling customer emails through Outlook. Create functional and technical application documents Customer Email Support. Data Entry & Fulfillment IwantZone, Gizzmogadgets and CoverMySofa ( January 2019 – January 2020) Complied working 50 total hours in a week from Monday to Sunday Mainly prioritize email concerns and queries from valued customers. Focusing in monitoring and processing orders and has been trained for fulfillment. Google spreadsheet and MS office expertise. EDUCATIONAL HISTORY UNIVERSITY OF MINDANAO TAGUM COLLEGE Bachelor of Secondary Education Major in English LICENSED PROFESSIONAL TEACHER PERSONAL Age: 28 Date of Birth: Marital Status: Nationality: Filipino Favorite Quote: "When you want something, all the universe conspires in helping you to achieve it.''- Paulo Coelho (The Alchemist)". TOOLS Slack Salesforce Shopify Trello Zendesk FreshChat Fresh Desk Zendesk Gorgias Reamaze HOBBIES Reading and collecting books Cooking Binge-watching Netflix Customer Email Support & Fulfillment Buddha Power Store -) Data Entry Focusing in monitoring and processing orders and has been trained for fulfillment. Handling emails, concerns, cancellation and refunds Email Support & Live Chat Support Gossby Store - PRINT ON DEMAND STORE - Mainly prioritize email concerns and queries from valued customers. Handling graveyard shifts in 8 working hours a day. Provide technical support with issue resolution via Email electronic medium. Promptly responded to customer concerns. Responsible for processing the customer’s product. Provide support to the customer in using the furnished templates for responding. All around Virtual Assistant SneakerCycle (2021 to present) Email Handling sending outreach emails Processing orders through Salesforce Manage and schedule pick-ups (FEDEX) Managing eBay account Managing sales and inventory of products Shopify Customer Support Adhoc Task PROFESSIONAL SKILLS Excellent in problem-solving, analyzing, organizing, and teamwork. Attention to detail Proficient in Microsoft Office applications, including Microsoft Word, Excel, PowerPoint and Outlook Possesses a working knowledge of Excel spreadsheet or Google sheets. Communication skills both verbal and written English. Customer-focused Detail-Oriented