Cherry Mae C. Diaz

>CSR
Accenture - Quezon City
July 2016 to January 2017
I worked here as CSR on Telco account (Virgin Mobile). Being part of their account, I answered customer calls and give resolution to the customer's problems.

>CSR: Health Care Analyst
Hinduja Global Solutions Ltd. - Quezon City
December 2013 to May 2016
I belong to Financial Recovery Department. It is a back office account that review queries of health providers who disputed recovery to their claims. Once we validate that the recovery is valid or invalid, we send letters stating the resolution of our review.