Cherry Lyn Monzon

OPERATIONS TEAM MANAGER                                                       January 2011 – May 2019

Business to Business Operations          

·        Oversees and handles the overall operations of the shift.

·        Handles over 60 interviewers and 11 supervisory staff.

·        Liaise with supervisors, team leader, operatives and third parties to gather information issues.

·        Directs all general instructions on how the shift should be run and making decisions for any problems encountered.

OPERATIONS TEAM LEADER                                                         July 2010 – January 2011

Business to Business Operations

·        Directs all general instructions on how the shift should be run and making decisions for any problems encountered in the absence of the manager.

·        Administrative tasks: Scheduling and Attendance Validations

·        Ensure individual agents are performing against targets, review their performance and coach/train them to do so.

SENIOR QA LEAD                                                                           March 2010 – July 2010

Business to Business Operations          

·        Oversees and handles the overall operations of the QA team.

·        Direct all general instructions on how the QA team implements systems and procedures.

·        Make performance assessments; follow up with other QA members regarding the status of each team.

OPERATIONS SUPERVISOR/QA SUPERVISOR                               Jan 2007 – March 2010

Business to Business Operations          

·        SECTION SUPERVISION: Relay instructions to agents pertaining to project specifications and such.

·        MONITOR SUPERVISION: Handle/Monitor at least 23 agents per shift and ensure smooth operations.

·        Provide project status/accomplishment to the Team Manager/Leader on a daily basis.

CALL CENTER INTERVIEWER                                                           Aug 2005 - Jan 2007

·        Handles telephone inquiries, complaints or questions from members of the public.

·        Conducts surveys among businesses.

I am an energetic and ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I can cope up with pressure at work and can do my job with very minimum supervision. I have the initiative and determination to accomplish any tasks assigned to me. I am someone who always looks to improve and develop within my work. Likewise, I’m a jolly and a very friendly person.