Cherry Lou Illaga

CHERRY LOU B. ILLAGA Angol, Manoc-manoc, Boracay Is., Malay, Aklan,--VALUE PROPOSITION: A management professional with more than 7 years of experience in leadership and Hospitality industry. A progressive leader with a style of working with a combination of a heart for the people and brain for the company’s goal. Having the experience of setting-up the management system of two newly started companies and leaving them well-established, I continue to work on to be a helpful hand and become one of the company’s best assets. HIGHLIGHTS: • • • • • Efficient • Knowledge in MS Office Eye for detail Hospitality background Decisive Fast learner • • Excellent written and oral skills • • Reliable and Responsible Take instructions well Team player WORK EXPERIENCE: Aug. 2021 – Present FOOD TRUCK EATS Virtual Assistant Duties and Responsibilities: • • • • Email marketing. Monitor the bookings and other business activities. Delegate tasks to other staff. Email support. Sep.01, 2014 – Mar.31, 2021 COCOLOCO BORACAY BEACH RESORT, BAR AND RESTAURANT Operations Manager Duties and Responsibilities: • • • • • • • • Helped set up the system. Supervise the Resort and Restaurant Operations. Recruiting, training, supervising staff and ensures that everyone follows the Standard Operating Procedure of the Company. Ensures that all restaurant guests are being attended by the wait staff. Handling customer complaints and queries. Promoting and marketing the business. Ensures smooth operations from reservations, front and back office and maintenance. Managing budgets and maintaining financial records. Feb.2014 – Aug.2014 HEY! JUDE SOUTH BEACH Front Office Supervisor / Accounting Staff Duties and Responsibilities: • • • • • • • Supervise the Front and Back Office Operations. Updating Extranet for Online Travel Agencies Double check guests' account if there are unsettled charges. Ensuring guest satisfaction by communicating with them and knowing their needs, comments and opinions about their stay. Makes staff schedule. Double check the Guest Monitoring Logbook to ensure that all reservations were properly blocked and to avoid over booking. Double check all the forms and reports needed for the entire day operation such as List of arrivals and departure/room transfers for the Front Office, Guest Monitoring List for the Housekeeping, and Guests' Breakfast monitoring for the Dining Department. • Room allocation for the arrivals and ensuring that all vacant rooms are ready for walk-ins. • Ensuring that all occupied rooms have been cleaned by the Housekeeping to avoid guest complaints. • • • • • Receiving Sales and double check daily sales report. Troubleshoots Front office Ezzee system. Encoding payables on Peachtree system. Preparing and issuing checks to the Supplier. Make monthly sales report. Apr.2013 – Jan.2014 HEY! JUDE SOUTH BEACH Front Desk Officer (Pioneer) Duties and Responsibilities: • • • • Welcomes the arriving guests, gives information about hotel services and island attractions. Processing guests’ accounts and receiving payments. Handling guest queries and complaints in an efficient and timely manner. Perform other essential front office administrative duties such as answering phone calls, email inquiries and communicating with other hotel staff and departments. EDUCATION: 2013 WEST VISAYAS STATE UNIVERSITY – CALINOG CAMPUS Calinog, Iloilo Course: Bachelor of Science in Hotel and Restaurant Management Cum laude 2007 MAMBUGAN NATIONAL HIGHSCHOOL Mambugan, Antipolo City PERSONAL INFORMATION: BIRTHDAY April 24, 1991 BIRTH PLACE Cabatuan, Iloilo, Philippines HEIGHT 5ft 3inches WEIGHT 50 kgs. CIVIL STATUS Single CHARACTER REFERENCE: Available upon request.