Cherry Lou

My background includes 6 years as a customer service and technical support in call-center. I worked within two high-volume customer-support and technical support call centers for a major cable and telecommunications carrier services provider. In these positions, I demonstrated the ability to resolve a variety of issues and complaints (such as billing disputes, correction of sales code ). I consistently met and exceeded expectations with my scorecard and metrics that need to pass which includes AHT and Quality scores. I am confident that I can offer you the customer service, communication and problem-solving skills you are seeking.