Cherry Grace Amper

 Blk. 2 Lot 27-28 Phone / WhatsApp number: - Prk. DBP Brgy. Apopong Email:- General Santos City Skype- Phillipines 9500 SINDINGAN, CHERRY GRACE AMPER OBJECTIVE: To work and grow in a professional environment where my knowledge, experience and creativity can be put to the best use. BASIC INFORMATION Age: 31 Height: 5’4” Weight: 57 kgs. Marital Status: Married Date of Birth: August 23, 1989 Citizenship: Filipino Religion: Baptist Qualifications: Quality customer service and communication skills Able to work independently without much supervision Capacity to multi-task under pressure Dependable, hardworking, individual Able to follow instructions easily to “get the job done” Willing to render overtime Skills: Oriented in Microsoft Office applications such as: Microsoft Office Word Microsoft Office Excel Microsoft Office PowerPoint Proficient in doing TV/Radio advertisement Voice over Education: TERTIARY Notre Dame of Dadiangas University June 2006 – Nov. 2010 Bachelor of Arts in English 3rd year (Undergraduate) SECONDARY Lagao National High School June 2002- March 2006 ELEMENTARY P. Acharon Sr. Central Elementary School June 1996- March 2002 EMPLOYMENT HISTORY: Sales representative/appointment setter March 30, 2021 – April 12, 2021 Heritage Portraits (Australian Time) TASKS: Makes outbound calls Booking Appointments Pre-style (confirmation call) General VA tasks Communicates with callers in a professional, friendly, and efficient manner. Following up with clients / customers via phone call Appointment Setter Mojo January 10,2019 – January 30,2021 (US Time) TASKS: Work with clients via LinkedIn. Makes outbound and entertain inbound calls. Calls for 10-20 different clients in a day. Uses different scripts to edify them and get their prospects speak to them Contact potential customers and arrange sales calls Book their prospects directly to their calendar Input information we collect on a spreadsheet Following up with clients / customers via phone call Work simultaneously with multiple computer applications and databases Communicates with callers in a professional, friendly, and efficient manner. Data Entry / Research specialist August – Sept 2019 Shawn Agency (Australian time) TASKS: Compare mismatched products between Websites to find correct matching products. Use leads from stores like Walmart, Target, etc and match them to the correct items on Amazon. Search and list products on Amazon Work simultaneously with multiple computer applications and databases Appointment Setter Dec 2018 – Feb 2019 Creactive Inc. (SEO Company) (US Time) TASKS: Contact potential customers and arrange sales calls Following up with clients / customers via phone call Input information we collect on a spreadsheet Work simultaneously with multiple computer applications and databases Greets customers over the phone and determines the nature of their visit. Communicates with callers in a professional, friendly, and efficient manner. Recruitment Officer CDL Advisor Dec 2017 – Nov 30 2018 (US Time) - Part time TASKS: Interview applicants and match them to companies we are working with Screen driver applicants via phone call Communicate with the companies we are working with to follow up applicants’ status Make outbound calls and check who would be interested to apply to our job post Follow up and process documents via email support Other duties assigned Lead Generation/Appointment Setting Specialist Honest Banc June – July 2018 (US Time) - Part time TASKS: Make outbound calls and check who would be interested to our service Help maintain database integrity of CRM system, including database cleansing Disseminate leads to various sales constituents, as appropriate Follow-up with lead contacts and provide additional information, as appropriate Set up appointment for sales reps Gather information from customer and relay it to the sales Tech Support and Lead Generation New Frontier Systems May 2018- June 2018 (US Time) TASKS: Research on companies with Roll off services Input information we collect on a spreadsheet Do inbound and outbound calls for any inquiries about the service we provide Monitoring and maintaining the computer systems and networks Configure computer system with any issues our customer might encounter Assist customers with their computer system issues Other duties assigned by management Appointment Setter Linktek Corp. July 15, 2017-December 2017 Clearwater, Florida (US Time) TASKS: Contacts potential customers and arrange sales calls Following up with clients / customers via phone call Do inbound phone calls. Directs caller to appropriate department or individual or takes a thorough message. Work simultaneously with multiple computer applications and databases Greets customers over the phone and determines the nature of their visit. Communicates with callers and visitors in a professional, friendly, and efficient manner. Other duties assigned by management. Virtual Assistant July 9,2017- Nov. 2017 WritePal Global Inc. January 2018- Aug 15,- W 24th St. North Vancouver, B.C. Canada, V7M2E2 (US Time) - Part time TASKS: Email Management Following up with clients / customers/ writers via email Receptionist duties (answering occasional calls) Do inbound / outbound calls to answer customer/ client requests or inquiries concerning services Do Live Chat and text Support Resolves customer complaints by investigating problems; developing solutions Process orders for clients Work simultaneously with multiple computer applications and databases Prepare sales reports at the end of the shift Virtual Assistant July 10, 2017 –July 2018 My Top Notch Products (Singapore Time) - Part time TASKS: Do Facebook marketing and lead generation Responding to customers queries (comments) on Facebook Do inbound / outbound calls to answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas Serve customers by providing product and service information, resolving product and service problems Entertain Live chat inquiries Follow up abandoned orders through making outbound calls/ sending text message CUSTOMER SERVICE REPRESENTATIVE July 12,2016 – July 2,2017 VXI GLOBAL HOLDINGS B.V. (Phil.) SM Ecoland, Davao City ACCOUNTS HANDLED: (ATT Blue) Customer Service Sales Order processing Billing TASKS: Do inbound calls to answer customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas Serve customers by providing product and service information; resolving product and service problems. Work simultaneously with multiple computer applications and databases Apply the proper telephone etiquette to satisfy various customer situations. Resolves customer complaints by investigating problems; developing solutions Utilizes mechanized systems to initiate and complete service orders and handle customer requests Offers alternative solutions where appropriate with the objective of retaining customer's business. CUSTOMER SERVICE REPRESENTATIVE July 30, 2015- Feb.18,2016 Magi Communications May 2, 2016- June 2016 TNC Bldg. Mabuhay Road General Santos City PRODUCTS HANDLED: Appointment Setting Sales TASKS: Do outbound/inbound calls to customers or potential customers to provide education, support and sales information related to products or services. Apply the proper telephone etiquette to satisfy various customer situations. Serve customers by providing product and service information; resolving product and service problems. Work simultaneously with multiple computer applications and databases Prepare sales reports Display Time flexibility towards shifts as per work floor requirements Perform other duties as assigned CUSTOMER SERVICE REPRESENTATIVE Nov. 10, 2014- July 1, 2015 Southlink Global Solutions Inc. 5th St. Soriano Subdivision Blk. 8, Brgy. City Heights, General Santos City PRODUCTS HANDLED: Phone Survey Lead Generation & Appointment Setting Lead Qualification Sales Customer Service TASKS: Make outbound calls to customers or potential customers to provide education, support and sales information related to products or services. Apply the proper telephone etiquette to satisfy various customer situations. Serve customers by providing product and service information; resolving product and service problems. Work simultaneously with multiple computer applications and databases Prepare sales reports Display Time flexibility towards shifts as per work floor requirements Perform other duties as assigned DEPARTMENT STORE PAGER April 1- August 31, 2013 KCC Mall of GENSAN July 1, 2012 – Jan. 15, 2013 Aug. 16, 2011 – June 15, 2012 TASKS: Entertains internal/ external telephone calls Page selected personnel for important purposes Live air Mall promotions/ spiels Make Mall spiels/ promotions/ ads Operates Mall music Does TV/ Radio Ads voice over Makes monthly Paging Counter report Assist/ direct customers to their needs Distribute Memos or letters to selected heads Does initial writing of the Company O.R. Entertain customer complaints and suggests immediate solution SALES REPRESENTATIVE/ PROMO May – Dec. 2010 D’ SLVR SHOPPE FITMART Mall of Gensan TASKS: Serve customers by selling products, meeting customer needs Resolves customer complaints by investigating problems; developing solutions Focus sales efforts by studying existing and potential volume of items to receive Does item inventory Recommend changes in products, services and policy by evaluating results and competitive developments CHARACTER REFERENCES: PRINCESSE VERON AMADEO Team Supervisor VXI Global Holdings B.V. (Phils) SM Ecoland, Davao City AILYN MAGAN Team Leader Magi Communications TNC Bldg. Mabuhay Road General Santos City LYNETH FAYE ANSALE HR Associate Southlink Global Solutions Inc. 5th St. Soriano Subd. Gen. Santos City JASMIN ESCLETO Dept. Supervisor KCC Mall of Gensan