Cherry Camarillo

CHERRY MAE CAMARILLO Virtual Assistant / Customer Support CONTACT INFORMATION WhatsApp : - LinkedIn Link: www.linkedin.com/in/cherrycamarillo Email address:- Location: Pampanga, Philippines PROFESSIONAL SUMMARY A dedicated and versatile professional who skilled in remote communication, customer service satisfaction, administrative support, time management, and multitasking to support efficient virtual operations. Effectively able to set deadlines and process information through well-honed research skills. TECH STACK & TOOLS ChatGPT Google Gemini Adobe Photoshop Adobe Lightroom Capcut Canva Notion Calendly Telegram Google Calendar Microsoft Office (MS Teams, MS Word, Powerpoint Presentation and Excel) Google Drive Google Meet and Zoom Avaya PROFESSIONAL EXPERIENCE SYNCHRONY BANK Collection Specialist (May 2022-April 2025) -Facilitated clients payment over the phone for credit cards, scheduled appointment for a visit branch, offers settlement or payment arrangement ,collecting payments (one time, recurring, future dated ), process dispute for charges (fraud or billing), TRUIST BANK Senior Process Executive in Collections (April 2025-February 2026) Managed credit card customer interactions including phone payments, appointment scheduling for branch visits, settlement and payment arrangement discussions, processing of one-time, recurring, and future-dated payments, and dispute handling for billing and fraudulent charges. SKILLS AND EXPERTISE • Basic Video and Photo Editing • Cold Calling • Calendar Management • Appointment Scheduling • Customer Support (Chat, Texts and Email) • Email Management • Social Media Posting/Management • Data and File Organization EDUCATION Bulacan State University - Bachelor of Science in Food Science and Technology -) Undergraduate Pulong Buhangin National High School - Senior High School Graduate in the strand of Science Technology Engineering and Mathematics (STEM) -) REMOTE WORK SETUP •Laptop (AMD Ryzen 5 7520U with 16GB RAM) with noise cancellation headset •A reliable internet connection, and a quiet workspace •Flexible and available EST,PST, US or GMT time zones | Night shift ready environment.