Cherry Ben Udtujan

CHERRY BEN UDTUJAN P1A Blk 14 Lt 5, Casamira South, Langtad, Naga City, Cebu-- 11 years of experience in customer service and data analysis seeking to leverage my skills and knowledge EXPERIENCE MAY 2018 – DECEMBER 2022 SENIOR DATA ANALYST/CUSTOMER SERVICE REPRESENTATIVE, EXL PHILIPPINES INC. Process/Enroll employees retirement savings/investing plan Process rollover, loan payments, distributions and transfer Process add, swap fund changes and addition JANUARY 2015 – APRIL 2018 CHAT SUPPORT SPECIALIST/SUBJECT MATTER EXPERT, [24]7.AI PHILIPPINES Provide excellent customer service and addressing/resolving general inquiry related to billing, account maintenance Provide technical support and account walkthrough Provide assistance and guide the team to utilize tools, resources and policies OCTOBER 2013 – MARCH 2014 DATA ENTRY SPECIALIST, TALLECO INC. Analyze and create documentation for job posting and modifications Enter job posting to websites and schools JANUARY 2012 – JUNE 2013 DATA ANALYST/CLAIMS PROCESSING REPRESENTATIVE, ACCENTURE INC. Process medical claims Analyze information in order to evaluate assigned claims to determine the extent of loss, taking into consideration contributory or comparative negligence Examine documentation provided by medical providers or service providers to ensure that services were rendered and charges were reasonable EDUCATION APRIL 2011 BS INFORMATION TECHNOLOGY, CENTRAL MINDANAO UNIVERSITY Dean’s List APRIL 2007 BUKIDNON NATIONAL SCHOOL OF HOME INDUSTRIES With High Honors SKILLS • • • • • • • • • • • • Experience in Data Analysis and Data Entry Experience in Customer Service, Billing and Sales Experience in Technical Support Proficient in software applications Excellent in English communication skills Average typing skills Highly adaptable Dedicated to error-free results Can work well under pressure Ability to analyze problem Attention to details Well-disciplined and goal-oriented TRAINING/CERTIFICATES KL VIRTUAL ASSISTANTS ACADEMY (6 MONTHS) Manage client’s amazon seller central platform, Product researching, Monitoring ad Tracking, Inventory Maagement, Upload Listings, Customer Service PERSONAL INFORMATION Age: 32 Date of Birth: October 29, 1990 Birthplace: Maramag, Bukidnon Citizenship: Filipino CHARACTER REFERENCES Available upon request. 2