Cherry Anne Asayas Sayson

Cherry Anne A. Sayson Customer Service Representative Highly motivated and dedicated Customer Service Representative with a strong backgound in delivering exceptional service and support. - PROFESSIONAL SUMMARY Experienced Customer Service Representative - with over 5 years of expertise in delivering exceptional support and resolving customer Block 9 Lot 6, Bougainvillea Street Roseville Subdivision, Lanang Damosa, Davao City issues promptly. Skilled in managing high-volume interactions and utilizing CRM software efficiently. Committed to enhancing customer satisfaction SKILLS and contributing to team success. EDUCATION Communication Skills Bachelor of Science in Accountancy Problem-Solving University of Mindanao Attention to Detail Technical Proficiency Time Management Adaptability TOOLS CRM Zoom Email Trello Slack 2012 EXPERIENCE Nov 2016 - Oct 2020 Customer Service Representative Concentrix Philippines, Damosa, Davao City Addressing customer inquiries and concerns via phone, email, chat, or in-person. Providing accurate information about products, services, policies, and procedures. Assisting customers with placing orders, processing returns, and resolving billing issues. Investigating and resolving customer complaints, disputes, or issues in a timely and empathetic manner.