CHERRY ANN G. PANGILINAN
SALES SUPPORT, DATA ENTRY, CUSTOMER SERVICE EXPERT
PROFESSIONAL SUMMARY
CONTACT
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Versatile and detail-oriented professional with solid experience in order entry,
customer service, and sales support.
Proficient in end-to-end order processing, customer inquiry resolution, and sales team
coordination through accurate reporting and administrative support.
Known for maintaining high data accuracy and ensuring seamless communication
across cross-functional teams.
Adept in ERP and CRM systems, consistently delivering efficient operations and
exceptional customer experiences in fast-paced environments.
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WORK EXPERIENCE
Nueva Ecija Philippines
Japan Tobacco International (Philippines) Inc.
Sales Support Associate
SKILLS
Customer Service
Sales Support
Administrative Support
Outbound Sales (B2B)
Email Management
Data Analysis
Order Entry
Attention to detail
Multitasking
Microsoft Office Suite
Lead Generation
CRM Tools Proficiency
ERP Systems
Sage
SAP
Photography
Video Editing
LANGUAGES
English (Fluent)
Filipino (Fluent)
2018 - 2022
Responsible for processing field sales' weekly expense claims using SAP
Concur.
Ensure the timely and consistent submission of daily reports detailing
expense claim statuses.
Review and analyze submitted claims to ensure accurate account
assignment (G/L Account, Cost Center, Internal Order).
Ensure all expenses and reimbursements comply with Finance and Sales
department policies and guidelines.
Generate and send out weekly reports of paid reimbursements to the field
sales team.
Generate monthly reports for budget analysis and support monthly financial
closing activities
Nidec Motors Philippines Inc.
Customer Service Specialist
2017 - 2018
Retained order management and customer support responsibilities during
transition from Order Entry Specialist to Customer Service Specialist
following company acquisition.
Emerson Electric (Asia), Ltd. ROHQ
Order Entry Specialist
2012 - 2017
Properly review all incoming orders to ensure completeness and accuracy,
including vendor/customer details, purchase order numbers, item quantities,
shipping instructions, pricing or quotations, product descriptions,
specifications, voltages, and sizes.
Accurately and promptly enter customer orders into the system, verifying all
data for correctness and consistency.
Maintain organized records of customer orders, invoices, and account details
in accordance with company policies and procedures.
Utilize ERP systems such as Sage, SAP, and Oracle CRM to process and
manage orders efficiently.
Collaborate with sales, logistics, and warehouse teams to ensure timely and
accurate delivery of products or services.
Proactively identify and resolve order-related issues, including data
discrepancies, inventory shortages, and shipping or delivery delays.
REFERENCE
Kristelle Abby Songcuan
Japan Tobacco Int’l Philippines Inc
Phone: -
Relationship: Team Lead
Grace B. Santos
Access Worldwide Philippines Inc.
Sales Service Representative
2011 - 2012
Identify and contact potential clients to offer online business listings
through cold calling and lead generation.
Present and promote online listing services to prospective clients (e.g.,
business owners, managers, proprietors, and other decision-makers).
Encourage, negotiate and close sales .
Ensure that the customer understands the Terms of Service before
signing them up for a free 30-day trial period.
Provide them with the toll-free hotline so they can avoid charges if they
wish to discontinue before the trial ends.
Nidec Motors Philippines Inc.
Phone: -
Relationship: Team Lead
Romy Lobrio
Emerson Electric (Asia), Ltd. ROHQ
Phone: -
Relationship: Manager
Convergys Corporation
Customer Service Specialist
2010 - 2011
Validate the customer's account history and usage.
Handle discrepancies, account adjustments, equipment cost refunds,
and waiving of shipping and handling fees in accordance with
company policies.
Address inquiries related to AT&T Mobility services and plans.
Process eligibility upgrade and resetting of device.
Respond promptly and professionally to customer emails.
Demonstrate strong time management skills, patience, and empathy
while handling multiple customer requests and concerns effectively.
2007 - 2010
Winsource Solutions Inc.
Online Listing Sales & Researcher / Account Manager
Responsible for calling business merchants to offer online business
listings, ensuring their businesses appear at the top of 99 major search
engines across the United States by simply typing keywords or
categories. This service aims to increase visibility and attract potential
customers.
Offer a free 30-day trial period to try out the service.
Discuss additional billing charges and ensure that customers fully
understand the terms and conditions before signing them up for the
service.
Utilize Yellow Pages, White Pages, Blue Pages, 411.com, and other
general directory assistance platforms to generate leads.
Due to consistently meeting sales targets and KPIs, I was promoted to
account manager of the campaign. One of my job responsibilities
includes:
➣ Act as a point of contact for client inquiries regarding their listings.
➣ Walk them through their online listing dashboard, guiding them
through navigation and providing other directional support.
➣ Build and maintain strong relationships with clients to encourage
renewals and upsells.
EDUCATION
1998 - 2002
Bachelor of Science In Agribusiness Management
Central Luzon State University | Science City of Muñoz N.E.
