Cherry Ann O. Cada

CHERRY ANN A. OBENARIO - CADA Paniqui, Tarlac, Philippines Mobile: - E-mail add:-Objective: To obtain a position in a department that would best fit my qualifications, experiences and vision and to develop my skills for career growth. WORK EXPERIENCE: April 1, 2013 – present       To ensure a smooth and efficient operation at the front desk and providing all guests service and ensuring that their expectation are constantly met. To assist Guest Service Manager supervising the front desk (Reception) operation and communication Handling All CSI guest feedback and correspondence Conduct Quarterly and yearly appraisals To review the monthly P&L with Guest Service Manger and to ensure that the monthly expenses are in line with the budget. Take care of sectional training and ensure that the required training hours are achieved. Sept. 01, 2011 – March 31, 2013        Team Leader Front Office/ Club Executive Jumeirah Beach Hotel, Dubai To ensure all guests are given a personalized warm, friendly, courteous and efficient service at the Club Executive Lounge. To ensure all aspects of the department are handled efficiently and effectively. Responsible for the department’s P&L, forecasting and maintaining standards of service in accordance to the standard operating procedures. Handle any guests’ complaints according to Jumeirah complaint handling standards and take necessary measures to prevent guest dissatisfaction. Nov. 15, 2006 – Aug. 31, 2011  Assistant Guest Services Manager Front Office Reception Jumeirah Beach Hotel, Dubai Guest Services Executive/Task Trainer Front Office/Premium Leisure Club Jumeirah Beach Hotel, Dubai Ensure that the guests’ needs are carried out from check in point of arrival until departure. Fidelio/Opera cashiering including foreign currency exchange. Ensure six hours training for every colleague. Filling registration cards, & Follow ups on the guest payments. Answering and distributing all Telephonic/Fax or Emails of in-house guest or incoming guests. May 1, 2006 – Nov. 14, 2006     Guest Relations Executive Front Office/Premium Leisure Club Jumeirah Beach Hotel, Dubai Assist reception staff with the registration procedure. Escort arrivals personally to their room or suite and explain them all the facilities of Jumeirah Beach Hotel. Assist guest with any queries or requests they are having during their stay Build a personal but professional relation with guests, regular guests to increase loyalty. Dec. 16, 2004 – Apr. 30, 2006 Waitress Premium Leisure Club Jumeirah Beach Hotel, Dubai July 19, 2004 – Nov. 19, 2004 Outlet Cashier Manila Diamond Hotel, Philippines  Responsible in the restaurant & bar cashiering functions and ensures complete control of cash and receivable transactions and reports balanced summary of Food & beverage transactions in assigned outlet. Jan. 30, 2004 – June 30, 2004 Food & Beverage Attendant Yurakuen Japanese Restaurant Manila Diamond Hotel, Philippines SOFTWARE SKILLS: Proficient in Fidelio 6.25 System, Opera PMS, Micros Operation, Hotsos, Medalla, Microsoft Applications and the Internet. EDUCATIONAL BACKGROUND: College: BS Hotel and Restaurant Management 2000 – 2003 Philippine Women’s University Taft Avenue, Manila, Philippines TRAININGS & ACHIEVEMENTS:  Certified Team Trainer in the department.  Attended several trainings in Jumeirah Beach Hotel such as Complaint Handling, Selling Skills, and Communication in the work place, Teamwork, Telephone skills, Grooming standards & Guest Services the Jumeirah Way.  Nominated Employee of the Month for July 2006 & August 2008  Food & Beverage Trainee in Serangoon Gardens Country Club in Singapore from April until October 2003.  TSA Upselling training for Front Desk  Front Office Profile Champion  60hrs Cross Training as Front Office Coordinator  Employee of the Month for April 2011 PERSONAL BACKGROUND: Birth date: December 12, 1981 Nationality: Filipino Civil Status: Married Sex: Female Languages Spoken: English and Filipino *Character references available upon request.