Cherry Ann Bequilla

CHERRY ANN BEQUILLA Operations Support I Customer Service SUMMARY Detail-oriented and proactive Operations and Customer Service Specialist with experience in delivering high- quality support through phone call, email, chat, and administrative coordination. Committed to building customer trust, enhancing satisfaction, and supporting business operations through reliable and timely service. Skilled in managing customer inquiries, resolving concerns efficiently, and ensuring a positive client experience. Proficient in tools such as Google Workspace, Slack, MS Teams, Excel, PowerPoint, and ChatGPT to streamline workflows and improve response times. SKILLS Administrative Support: Calendar & Schedule Management, Data Entry & Analysis, Document Management, Email Management, Administrative Coordination Communication & Collaboration: Slack, MS Teams, Zoom, Google Meet, WhatsApp, Team Coordination Productivity Tools: Google Workspace (Docs, Sheets, Slides, Drive, Calendar), Microsoft Excel, PowerPoint Business Systems: POS Systems, HRIS, Depoint, Vade, Alliance Financial & Reporting: Financial Management, Budgeting & Cost Control, Report Preparation, KPI Monitoring AI & Design Tools: ChatGPT, Grammarly, Canva, CapCut Core Competencies: Customer Support, Project Coordination, Process Improvement, Attention to Detail, Remote Work Management EXPERIENCE Jollibee(KNCGroup of Companies) – Group Manager / Operations Support 2025 – 2026 ● Managed operations across 3 branches, coordinated schedules, reports, and team communication. ● Prepared data-driven reports and presentations for management. ● Streamlined workflow processes to improve efficiency and team collaboration. New York Buffalo Brad’s Hotwings/Sports Lounge (5BDF Corp) – Area & Restaurant Manager 2018 – 2025 ● Oversaw multiple locations, managed teams, monitored KPIs, and prepared operational reports. ● Implemented process improvements and staff training to enhance performance. KFC (Frontlake Inc.) – Assistant Restaurant Manager 2015 – 2018 ● Handled daily operations, staff scheduling, inventory tracking, and administrative tasks using POS and back-office systems. ● Maintained operational records and ensured compliance with company standards. Jollibee (Freemont Foods Corp) – Service Crew 2013 – 2015 ● ● Supported daily operations, assisted with record-keeping, inventory, and customer service. Progressed into leadership roles, coordinating team tasks and schedules. EDUCATION Bachelor of Science in Business Administration, Major in Management Accounting Southwestern University (PHINMA) | 2015 REMOTE WORK READINESS Internet: Primary: PLDT 100 Mbps | Backup: Gomo 5G mobile hotspot Equipment: Acer Laptop| Headset | Webcam | Huawei Tablet Workspace: Dedicated home office | Quiet environment Availability: Full-time | Flexible across US (EST/PST), UK (GMT), AU (AEST) time zones LANGUAGES English: Proficient Filipino: Fluent