Cherrie Marie S. Dayao
Diplomat Road, Dominican Hill, Baguio City
Contact Number:-
Email Address:-Telegram: Cherrie Dayao
Skype: live:cherdayao
Employment History:
RE-Assist Virtual Assitance Services
Position: Virtual Assistant
Date Joined: Sept 24, 2018 – June 14, 2019
Work Description: Assisting Real Estate Agents and/or Property Managers regarding rental property
documentation in Australia.
Forcused with Data Management such as Data Entry, Data Mining and Data Clean Up.
Tools and Software Used:
MDT – Database for contacts
Complete Data – Back Up contact database for RayWhite Properties both rental and commercial contact
details.
Slack – Internal Communication tool for Vas.
Intercontinental Hotels Group - Baguio
Position: Reservations and Sales Specialist
Date Joined: Apr 07 2017- Sept 13, 2017
Work Description: Assist hotel guest for booking reservations and upsell other properties.
Convergys - Baguio
Position: Fraud Analyst
Date Joined: Oct-Apr 2017
Work Description: Phone banker/ Assist customers who are possibly victimized by fraud.
Teletech (Robinson's Cybergate 3, Pioneer, St, Mandaluyong City)
Position: Investment Specialist Date
Joined: Aug 2015 - Dec 2015
Work Description: Assist client's investment accounts in US.
VXI Global Holdings B.V. (2F HPI Bldg, Munoz, Proj 7, Quezon City)
Position: Sales Associate
Date Joined: Nov. 24, 2014-July 2015
Work Description: Responsible for taking customers orders and upselling from a home TV Shopping
Network in US
Sykes Marketing Services Inc. (6F Glorietta 1, BPO Corporate Towers, Ayala Avenue, Makati City)
Position: Customer Service Representative/Fraud Analyst
Date Joined: Jan. 30,2012-Oct.10,2014
Work Description: Assisting Australian customers through phone support.
Digital Media Exchange (8F, Net One Bldg., Bonifacio Global City, Taguig)
Position: Game Support Specialist
Date Joined: March 2009 to July 2009
Work Description: Provides email support for on-line gamers.
Sutherland Global Services (25/F Exportbank, Exportbank drive, cor Chino Roces Avenue, Makati City)
Position: Customer Service Representative
Date Joined: April 17, 2007 to Feb. 2009
Work Description: Provides customer service to PayPal users all over the United Kingdom (via voice calls
and email)
Infonxx, Phils. (11/F Tower 2, RCBC Plaza, Gil Puyat Ave, Cor Buendia, Makati City)
Position: Customer Service Representative
Date Joined : Jul 2003 – April 2007
Work Description : Provides directory assistance for United Kingdom
Achievements:
Tier 2 Agent for Game Support ( Jul. 2009) Resolutions Services Specialist ( Jul. 2008 )
StarVic’s Employee of the Month ( May 2004) Borbon Underground’s Employee of the Month ( June
2006 )
Education:
Bachelor of Science, majoring in Psychology, at Our Lady of Fatima University from June 1998-March
2002
