CAREER OBJECTIVE:
To share my skills, capabilities and knowledge in giving customer service with the aid of your company.Seeking a position as VIRTUAL ASSISTANT to enhance my skills and knowledge in a renowned organization.
PERSONAL INFORMATION:
Name: Cherrie Mae M. Ratilla
Age: 25
Sex: Female
Civil Status: Single
Date of Birth: April 24, 1992
Email Address: -Cellphone Number:-
Skype ID: cherrie.ratilla
EDUCATIONAL ATTAINMENT:
University of Mindanao (2009 – 2014)
McArthur Highway Matina Davao City
Bachelor of Science in Information Technology
WORK EXPERIENCES:
VIRTUAL ASSISTANT (Email Support specialist)
DUTIES AND RESPONSIBILITIES
1. Answer tickets via Zendesk
2. Follow up orders.
VIRTUAL ASSISTANT(Customer Service /Inbound calls)
DUTIES AND RESPONSIBILITIE
1. Answer call regarding the product or orders.
2. Keep the customer from the program convince them not to quit.
3. Process cancels and refunds.
VIRTUAL ASSISTANT(Transcription)
DUTIES AND RESPONSIBILITIE
1. Transcribe audio files into text
VIRTUAL ASSISTANT (Website Development)
DUTIES AND RESPONSIBILITIE
1. Website maintenance
2. Creating post, Scheduling post
3. Creating page
4. Creating landing page (Optimize Press and Profit Builder)
5. Navigating with different themes and plugins
VIRTUAL ASSISTANT(Admin Task)
DUTIES AND RESPONSIBILITIE
1. Doing admin task via Task manager (Asana, Teamwork)
2. Handling client e-mails
3. Creating schedule via G-Calendar
4. Creating different images (Graphic Quotes, FB cover photo, Poster)
5. Social Media Posting (Facebook, Twitter, Pinterest, Instagram)
6. Ad Posting (Posting Ads on different free ad sites)
7. Infusionsoft (creating web forms, landing pages, Campaign Builder, Creating product and order form in E-commerce)
SKILLS:
Know how to use Microsoft Office.
Know how to use editing software like Photoshop
Familiar with the Link Building and Promote to online websites
Goal oriented and ability to handle multiple task
Email Support
Data Entry
Wordpress
Social Media Task
Mailchimp
Infusionsoft
Leadpages
I am hoping that you would understand me why I am aiming to get this job, just want to be transparent, I have to work harder in order to reach my goals particularly in helping my family. I can assure you that I will be giving you a good service. I do believe that you keep on searching for a quality candidate, in fact, I would be so fortunate if you consider my application and I would be thankful for that. I'm always ready to run that extra mile and I am always eager to learn new things, which is a very important character of an individual. I have learned how to work in a corporate culture and how to adapt myself to the environment. I am always aiming to make a great effort because Iwant to be a successful part of successful company. I am passionate about working in this field, and very hardworking.
