Cherrie Mae Jayagan

Cherrie Jayagan VIRTUAL ASSISTANT SCHOOLS ATTENDED ATENEO DE DAVAO UNIVERSITY EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support Home Health and Hospice Billing CONTACT ME AT:-- cmjayagan Address: Catalunan Grande, Davao City Philippines 8000 AB - Political Science | June 2009 - 2004 WORK EXPERIENCE HEAD OF SERVICES Strongwill IT Solutions | June 2021 - April 2024 Coordinating with different teams to further develop the features of the software for Home Health agencies in the US Checks and monitors all tickets created in helpdesk Manages the Training calendar Conducts Business review and pre-live meetings to our clients Conducts onboarding and offboarding meetings with clients and new staffs Evaluates and assess internal staffs for their performance COnducts process review and process alingment with other department heads for continuous improvement Conducts interview to applicants to gauge if they are well fit for the team VIRTUAL ADMINISTRATIVE ASSISTANT Ison Building | September 2022 - July 2023 Email management Checked incoming quotations and invoices Conducted follow-up calls to client and suppliers when needed Contributed to the details needed for future marketing campaign through e-book creation Entered data, quotes and other information using different construction CRM or platforms WORK EXPERIENCE OPERATIONS MANAGER WORK EXPERIENCE GENERAL VIRTUAL ASSISTANT Basti Business Support Services I March 2020 Crackerjacks | June 2020 - January 2021 - July 2022 Coordinated with different teams to develop exchange of ideas and provide cross-team learning opportunities Established and created strategic goals for the company Processed and assisted in hiring process Monitored the duties of the Department Heads to ensure proper alignment with our strategic plans Oversee the operations, ensuring that the processes are all in place and well-executed Identified opportunities and established a long term solutions by building continuous improvement on the processes set in place Coach, mentor and developed the teams by fostering a work environment of continuous learning and encouraged collaboration between different department Responsible for staff management and development which includes assigning and directing work, appraising performance, hiring, training and retention, disciplining, addressing complaints or concerns and resolving problems Conducted hiring of new staff to work for virtual medical assistants role ADMINISTRATIVE VIRTUAL ASSISTANT ADN Healthcare l February 2021 - August 2021 Performed virtual sourcing using different platforms such as Indeed, LinkedIn, etc Handled job posting Performed various admin tasks related to virtual sourcing Updated trackers and spreadsheets to show list of candidates that were sourced Handled correspondence and transcribed documents. Informed the head of any challenges encountered for the day Adhered to the new guidelines set by the client Acted as Client Manager performing tasks coordination between clients and developers / programmers Provided daily updates to the clients through email and phone call when needed Handled correspondence and transcribe documents Checked and evaluated output from the developers before sending the updates to the clients Used different task management tools for communication such as Asana, Trello, Basecamp, Bitrix and the likes Entered information from client correspondence into a spreadsheet Proficient computer skills including uploading completed copy or photo from the client to the developer to upload it to the client’s website Work independently meeting quick turn-around times and deadlines. Handle different kinds of administrative tasks. Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides Email and Calendar Management Online Researchers PART TIME VIRTUAL ASSISTANT ADN Healthcare | July 2018 - March 26, 2020 Data Entry Email Management. Performed virtual sourcing for prospective applicants using different platforms such as Indeed and LinkedIn Handled job posting Performed various administrative tasks related to virtual sourcing Updated trackers and spreadsheets to show list of candidates that were sourced Handled correspondence and transcribed documents Informed the head of any challenges encountered for the day Adhered to the new guidelines set by the client related to sourcing and its requirements or prerequisites WORK EXPERIENCE HOSPICE AND HOME HEALTH BILLING DEPARTMENT HEAD Note-e-fied Inc l July 01, 2016 - January 31, 2020 Coordinated with different teams to develop exchange of ideas and provide cross Handled escalated billing queries and concerns from clients; Facilitated claims processing, submission, monitoring and payment postings Submitted daily, weekly and monthly reports to clients for transparency purposes Facilitated status meetings for client update Conducted endorsement meeting to clients Performed client coordination concerning Medicare and Managed-care claims Conducted the team's productivity monitoring, ensuring that each team are able to deliver their tasks correctly Assisted and helped the HR department in conducting applicant interviews. ONBOARDING / IMPLEMENTATION SUPERVISOR Note-e-fied Inc l July 01, 2014 - June 30, 2020 Handled escalated concerns through email and phone calls Assisted and monitored clients to ensure proper transition by working with other department of the company such as the development team, QA, etc. Monitored the productivity of the team, making sure that each of them are able to deliver their tasks appropriately Assisted the HR department in conducting job interviews to applicants CUSTOMER SUPPORT SUPERVISOR Data Soft Logic l April 01, 2014 - June 30, 2014 Handled tenured customer support representatives Handled escalated calls from clients regarding software application Tracked pending concerns ensuring that we are still aligned with our turn-around time set Conducted call observation, monitoring and assessment routed to our department Conducted team productivity monitoring, making sure that each tasks are addressed correctly Assisted the HR department in conducting job interviews to applicants WORK EXPERIENCE TRAINING DEPARTMENT TEAM LEAD Data Soft Logic | February 01, 2014 - March 31, 2014 Handled internal and external trainings Responsible in addressing training requests from new and existing clients requesting for webinar, demo, online and on-site training requests Calendar management Email management Created and updated training manuals and regimens that are being used during training sessions Participated and contributed on the video tutorials regarding system use that would also showcase the unique features of the software Created the team’s productivity report that had been used during weekly, monthly, quarterly and yearly meetings TRAINING AND CUSTOMER SUPPORT REPRESENTATIVE Data Soft Logic | February 2012 - January 31, 2014 Conducted internal and external trainings Conducted inbound and outbound calls to address and resolve client queries if there’s no online trainings set for the day Provided client assistant in setting up an online meeting or training Coordinated with other department of the company for any concerns that need to be addressed beyond my control or scope Email management Calendar management ADHOC COACH / SUPERVISOR ePLDT Parlance Systems l June 2006 - March 2010 Assisted in developing my subordinates in reaching their goals Monitored and provided immediate feedback to ensure that the representatives meet the metrics set by the client Conducted sample calls that showcased some best practices in handling phone calls Conducted meetings to discuss updates for knowledge building Provided support coverage to other supervisors or coaches who are taking their vacation leave AFFILIATIONS, TRAININGS AND AWARDS CERTIFICATE OF COMPLETION FOR FREELANCING AND VIRTUAL ASSISTANT TRAINING April 28, 2024 - Online training PERSONAL EXCELLENCE SEMINAR March 01, 2014 - Davao City, Philippines CUSTOMER HANDLING AND CARE SEMINAR October 18, 2013 - Davao City, Philippines TOP REPRESENTATIVE FOR 2ND QUARTER OF 2018 July 2008 - e-PLDT Mandaluyong City, Philippines CERTIFICATE OF ACHIEVEMENT (DISH NETWORK) September 09, 2006 - Mandaluyong City, Philippines CERTIFICATE OF COMPLETION FOR GLOBAL CALL CENTER EDUCATIONAL PROGRAM November 08, 2005 - Davao City, Philippines