Cherrie Mae Apuya

CHERRIE MAE M. APUYA Address: Capitol Hills, BSP Camp, Sitio Panas, Lahug, Cebu City, Philippines (- |- Experience Dec 2015 – July 2019 (3 years, 7 months) Office Administration Supervisor Ace Parking Pty Ltd- Delonix Marketing Inc | Cebu, Philippines – Melbourne, Australia Industry Specialization BPO Customer Service & Team Management -Oversee all processes done by the staff in the team. -Provide additional support for customer service staff answering phone calls. -Respond to emails. -Make systematized processes and procedures for tasks. -Assist Accounting staff member in doing invoices, processing payments, applications, cancellations and the sorts in an account specialized software. -Interview applicants for all positions within the team (Administrative, Customer Service, Accounts) -Do refunds and credit. -Train newly hired staff for the customer service post. -Provide coaching to staff fortnightly. -Do audit reports weekly and monthly. -Make proposals and tenders for prospect clients. -Update Social Media and Marketing posts. -Maintain the blog site. -Research and provide images and correct content for blog posts. -Evaluate employees performance and do rate evaluations. Aug 2015 - Dec 2015 (5 months) Researcher / Data Cleaner Go-Virtual Assistant Industry Specialization BPO Clerical/Administrative Support -Quality checked data provided by the client for a guest list on an exhibit for a technological company.. -Gathered more names to add to the list and invite to the event. -Verified information found online and other sources. -Persuade people on the guest list to attend the event. Oct 2014 - Apr 2015 (7 months) Technical Support Representative 24/7 Customer Philippines Inc. | Central Visayas, Philippines Industry Specialization Call Center / IT-Enabled Services / BPO Technical & Helpdesk Support -Provides first line technical support to internet related issues. -Help customers do first line hardware solutions over the phone. -Fix email related issues (i.e. lost emails, sync accounts in multiple device, email address blockage, spam and other security features) -Upgrade customer’s internet plan as per request -Process payments. -Provision and install new device for the internet connection. -Basic hardware check to distinguish if the issue is with the internet connection or the device itself. Mar 2014 - Sep 2014 (7 months) Human Resource Officer / Marketing Officer CREST Maritime Training Center | Central Visayas, Philippines Industry Specialization Education Admin and Marketing HUMAN RESOURCE OFFICER *Process the payroll and employees benefits. *Update employee’s 201 files. *Make phone calls to prospective applicants and interview them for the job vacancy. *Conduct training and development programs for employee’s growth together with the company and his/her colleagues. *Take minutes of the meeting for every company and outside meetings. MARKETING OFFICER *Visit manning agencies to build alliances with the training center. *Design flyers for individual clients. *Find best advertising spot for the company. May 2011 - Jan 2014 (2 years 9 months) ESL Teacher iTalk English Inc. | Central Visayas, Philippines Industry Specialization Education Admin and Marketing Teach the English language to various foreign students. From basic to intermediate and business English. Seminars & Training Attended January – On-going Leadership Training Course Delonix Marketing Inc. Cebu City, Philippines May 2017 Supervision and People Management Leadership Directions Melbourne, Victoria, Australia September 2013 IELTS (International English Language Testing System): Secrets & Strategies iTalk English Inc. Cebu City, Philippines Education 2010 – 2014 Bachelor's Degree in Psychology Cebu Normal University| Philippines 2012 Bartending NC II TESDA (MGB-SDACII) | Philippines 2006 – 2010 Highschool Abellana National School | Philippines Elementary 2000 – 2006 Guadalupe Elementary School | Philippines Skills Computer Profiency Advanced Microsoft Office Suite Google Accounts and Places Email Client Intermediate Wordpress Netsuite (Accounting Software) Basic Photoshop MYOB (Accounting Software) Languages English & Filipino Jobstreet English Language Assessment (JELA) Date Taken: Score: 22 April 2019 37/40 About Me Age Address Nationality 26 years Cebu City, Central Visayas, Philippines Filipino Character Reference Michael Angelo Comar Project Manager VedoMedia Contact #:- Leslie Ramos-Olbes General Manager 2mc Global Contact #:- Jyreen Anne Cruz Human Resource Officer The Abaca Group Contact #:-